Deskside IT Support Technician - 1st Line

Sharp Brains; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Sharp Brains in Taguig, Philippines, seeks a Desk-side Support Technician level 1 on a B2B/Freelance basis. The role covers incident handling, desktop imaging, and end-user device administration in a corporate IT environment.

You will provide deskside and remote support for desktops, laptops, printers, and peripherals; manage tickets in ServiceNow; and ensure security policies and asset inventories are maintained.

Qualifications

• First-level desktop and laptop support experience.
• Familiar with incident handling and ticketing workflows.
• Proficient in Windows OS configurations and Office apps.
• Understanding of ITIL-based incident and request management.

Responsibilities

• Provide first-level technical support for desktops and peripherals.
• Respond to incidents and requests within defined SLAs.
• Perform basic IMAC activities for end-user devices.
• Install and support Windows OS, Office apps, and Outlook.
• Assist with password resets and AD account issues.
• Offer deskside and remote support for devices and printers.
• Log and track incidents in ServiceNow or similar tools.
• Assist with imaging, software installs, and asset deployment.
• Support VPN, Wi-Fi, email configuration, and network troubleshoots.
• Maintain asset inventory and update documentation.
• Ensure IT security policy compliance and antivirus updates.
• Deliver professional support with timely ticket closure.
• Follow ITIL guidelines for incidents, requests, and escalations.

Skills

Deskside support

Windows OS

Active Directory

VPN access

ITIL practices

Customer service

Tools

ServiceNow

ITSM tools

Job description

Sharp Brains in Taguig, Philippines, seeks a Desk-side Support Technician level 1 on a B2B/Freelance basis. The role covers incident handling, desktop imaging, and end-user device administration in a corporate IT environment.

You will provide deskside and remote support for desktops, laptops, printers, and peripherals; manage tickets in ServiceNow; and ensure security policies and asset inventories are maintained.