Dental Billing Specialists

SALES RAIN BPO, INC.; Makati; On-site; PHP 257,000 - 312,000; Full time

Job summary

SALES RAIN BPO, INC. is hiring Dental Billing Specialists to support US dental practices from our Makati office.

You will focus on one primary area such as insurance verification, billing follow-up, payment posting, or claims entry while collaborating with the team to keep patient accounts accurate and ensure timely collections. This on-site, full-time US-night-shift role requires strong English, attention to detail, and ability to work independently.

Qualifications

• Entry-level candidates or 1–3 years billing experience may apply.
• Experience in dental/medical billing or dental terminology is preferred.
• Strong written and spoken English.
• Excellent attention to detail and numerical accuracy.
• Comfortable working 100% on-site in the Philippines.
• Comfortable calling US insurance companies when required.

Responsibilities

• Maintain accurate and up-to-date patient ledgers.
• Protect confidential patient and financial information.
• Document completed work and next actions clearly.
• Meet daily productivity, quality, and turnaround expectations.
• Communicate professionally with US dental offices and insurers.
• Work independently while supporting the broader billing team.

Skills

Strong English (written & spoken)

Attention to detail

Problem solving

Communication with US offices

Numerical accuracy

Tools

Microsoft Excel

Job description

Position Overview

We are hiring Dental Billing Specialists to support US dental practices. Each specialist will be assigned one primary area:

1. Insurance Verification and Referrals

2. Billing Follow-Up and Appeals

3. Payment Posting and Ledger Reconciliation

4. Claims Entry and Submission

Although each employee will have a primary focus, the team will work together to maintain accurate patient accounts, resolve insurance issues, and support timely collections.

Primary Focus Areas

Insurance Verification and Referrals

• Verify patient eligibility, benefits, referrals, and authorization requirements.
• Update insurance and patient information accurately.
• Follow up on missing or pending referral documentation.

AR Follow-Up and Appeals

• Monitor aging claims and follow up with insurance companies.
• Investigate unpaid, denied, rejected, or underpaid claims.
• Correct claims, prepare appeals, and document all follow-up activity.

Payment Posting and Ledger Reconciliation

• Post insurance and patient payments, adjustments, and responsibilities.
• Reconcile EOBs, ERAs, deposits, and posting batches.
• Investigate credit balances, unapplied payments, and patient ledger discrepancies.

Claims Entry and Submission

• Review and submit accurate dental insurance claims.
• Confirm patient, insurance, provider, procedure, tooth, and attachment information.
• Correct clearinghouse rejections and resubmit claims promptly

Responsibilities

• Maintain accurate and up-to-date patient ledgers.
• Protect confidential patient and financial information.
• Document completed work and next actions clearly.
• Meet daily productivity, quality, and turnaround expectations.
• Communicate professionally with US dental offices and insurance companies.
• Work independently while supporting the broader billing team.

Qualifications

• Entry-level candidates and applicants with one to three years of billing experience may apply.
• Dental, medical billing, healthcare, insurance, finance, or data-entry experience is preferred.
• Strong written and spoken English.
• Excellent attention to detail and numerical accuracy.
• Ability to analyze account information and solve problems independently.
• Comfortable making calls to US insurance companies when required.
• Basic spreadsheet and computer skills.
• Reliable, organized, and able to manage assigned work without constant supervision.
• Comfortable and committed to working a permanent US night shift.
• Willing and able to work 100% on-site at our Philippines office.
• Familiarity with dental terminology, CDT codes, EOBs, ERAs, claims, appeals, or dental software is an advantage but not required for strong entry-level applicants.

What We Offer:

• Training in US dental billing and insurance processes.
• A friendly and collaborative team environment.
• Opportunities to learn multiple areas of the dental revenue cycle.
• Clear performance expectations and opportunities for professional growth.
• Stable, full-time employment supporting US dental practices

Location: The Peak Tower, 107 L.P. Leviste St, Makati, 1227 Metro Manila, Philippines

Employment: Full-time, 100% on-site

Schedule: Permanent US night shift

Salary: 23,000.00 to 28,000.00