Delivery Key User

Merck Group; Taguig; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

Merck Group is seeking a Delivery Key User to support Procurement through Ariba and multiple ERP systems. Responsibilities include incident management, training, and leading change requests to improve processes.

You will collaborate with cross-functional teams across Finance, IT, and Procurement to enable efficient system usage. The role involves ensuring post-go-live support, standardizing P2P procedures, and delivering end-user trainings in English via Teams, while focusing on accuracy and

Qualifications

• 3+ years of international purchasing or accounts payable experience.
• Strong Purchase-to-Pay process knowledge.
• Vendor Master Data maintenance experience.
• ERP systems knowledge: SAP, Oracle, OpenText.
• Familiar with HPALM and test scripting.

Responsibilities

• Provide first-level Ariba and ERP support through Procure4You and explain system functionalities.
• Incident management and resolution tracking.
• Train new purchasing agents and onboard new Key Users via Teams in English.
• Lead change requests and manage requirements.
• Perform test cases for major releases and changes.
• Identify efficiency improvements and system enhancements.
• Participate in transformation, migration, and deployment projects.
• Support post-go-live end-user adoption and knowledge sharing.
• Assist standardization of P2P processes across systems.
• Provide insights through performance and efficiency reports.

Skills

Purchasing experience

Accounts payable

Procure-to-Pay

Vendor Master Data

ERP knowledge

Test scripts

HPALM

Data management

Data migration

Lean or Six Sigma

Communication skills

Problem solving

Attention to detail

Tools

SAP

Oracle

OpenText

Job description

Job Description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Job Description

As Delivery Key User you will play both critical and vital role in Procurement Organization providing in deep knowledge and processes expertise in Accounts Payable, Operational Purchasing and Vendor Master Data Maintenance in a multiple ERP Systems. Enabling issue resolution assistance, training and support resource for questions and guidance, process improvement in identifying opportunities for efficiency, and close collaboration with cross-functional teams such as procurement, Finance, and IT

Your Role

• First Level Ariba and ERPs Support through Procure4You: Answer how-to questions related to specific ERPs; Maintain release strategies; Explain system functionalities in depth.
• Incident Management: Start and follow up incident management process.
• Training: Train new purchasing agents and onboard new Key Users; Perform regular end user trainings via Teams in English; Maintain and update Training Material, act as the content owner for Procure4You articles
• Lead change request (CR) management, including creating and updating requirements as needed.
• Perform Multiple Test Cases for major release updates, test solutions for incidents plus Change Requests for Process improvement/ change projects
• Process improvement and system enhancements: seeking for efficiency potential in system usage and functionalities.
• Involve in Multiple Project Transformation, Migration and Deployment Projects
• Enable post-go-live end-user support activities to facilitate system adoption and proficiency.
• Process standardization: you will support the standardization of the P2P processes across systems and propose streamlining solutions.
• Fostering knowledge management in virtual Key User meetings. Furthermore, you will bring benefit to the organization by providing insights of performance and efficiency measurements as well as deep dive reports.

Who You Are

• 3+ years of complex/ international purchasing or accounts payable experience
• Strong Purchase - to - Pay process knowledge or willingness to obtain it in case of different functional background.
• Strong determination, self-motivation and goal setting to pro-actively drive Catalog implementations.
• Knowledgeable in Vendor Master Data Maintenance (Back-End)
• Advanced knowledge of ERP systems such as SAP, Oracle, Opentext, etc.
• Knowlegeable in reading Test Scripts and Process Mapping
• Must know how to execute Multiple Testing in HPALM Systems
• Knowledge in Data Management, Data Mining and Data Migration techniques and practices
• Excellent critical and problem-solving skills
• Strong communication and interpersonal skills
• High attention to detail and a commitment to accuracy
• Experience with process improvement methodologies such as Lean or Six Sigma is advantageous for identifying opportunities to enhance efficiency.
• Ability to work under pressure and meet tight deadlines.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!