Debt Recovery Paralegal (AU)

NV GROUP HOLDINGS PTY LIMITED; Pasig; On-site; PHP 350,000 - 520,000; Full time

Job summary

NV GROUP HOLDINGS PTY LIMITED is seeking a Debt Recovery Paralegal to manage a portfolio of accounts, drive recovery actions, and support solicitors in Australia-related matters. The role emphasizes detailed, compliant communications, and collaboration with the Client Liaison Officer and Solicitor to deliver premium service.

The position requires a legal degree and proven debt collection capability, with familiarity in court filings, skip tracing, and invoicing processes.

Qualifications

• Bachelor's Degree in Legal Management, Paralegal Studies, Political Science, or related disciplines.
• Strong verbal and written communication skills.
• Ability to manage multiple accounts and deadlines.
• Experience in debt collection is preferred.
• Knowledge of Australian legal processes is advantageous but not required.

Responsibilities

• Manage and maintain a portfolio of accounts under supervision.
• Initiate and monitor legal recovery actions.
• Conduct collection calls and debt recovery activities.
• Assist solicitors with matters assigned to them.
• Prepare legal documents and related materials.
• Draft and email documents for Australia for printing and filing.
• File legal documents with Courts via online systems.
• Conduct searches, investigations, and skip-tracing.
• Assist with invoicing and billing processes.
• Build and maintain client relationships.
• Prepare correspondence to clients and obtain instructions for uncontested matters.
• Record work performed and apply charges in the system.
• Identify improvements to internal and external processes.
• Liaise with interstate agents as required.
• Update process manuals and procedural documentation.

Skills

Attention to detail

Communication skills

Time management

Self-motivation

Education

Bachelor's Degree in Legal Management

Job description

Job Role:

The Debt Recovery Paralegal is responsible for managing a portfolio of accounts to ensure both client service level and recovery rate and NV’s revenue expectations are met.

The role primarily involves the collection of outstanding accounts through telephone calls, letters and legal action and requires skills such as attention to detail and good communication skills. The Debt Recovery Paralegal will work closely with the Client Liaison Officer and Solicitor to develop strong relationships with clients to ensure customer retention is achieved through premium service.

Job Responsibilities:

• Manage and maintain a portfolio of accounts under the supervision of the Manager


• Initiate and monitor legal recovery actions


• Conduct collection calls and perform other debt recovery and collection activities


• Assist solicitors with matters assigned to them


• Prepare legal documents, correspondence, and related materials


• Draft, collate, and email documents to Australia for printing, filing, and issuance


• Draft and electronically file legal documents with the Court through online filing systems


• Conduct searches, investigations, and skip-tracing activities


• Assist with the firm's invoicing and billing processes


• Build and maintain professional relationships with clients


• Prepare correspondence to clients and obtain instructions for process-driven, uncontested matters


• Record work performed and apply appropriate charges within the system


• Identify and recommend improvements to internal and external business processes


• Liaise with and instruct interstate agents as required


• Develop, review, and update process manuals and procedural documentation


• Perform other duties and responsibilities as assigned by the Company

Job Qualifications:

• Bachelor's Degree in Legal Management, Paralegal Studies, Political Science, or other related disciplines.


• Previous experience in debt collection is preferred


• Ability to conduct legal collection calls professionally and effectively


• Experience in a BPO voice campaign environment is an advantage


• Knowledge of and familiarity with Australian legal processes and jurisdiction, particularly the Local Court of New South Wales, is advantageous but not required


• Strong verbal and written communication skills


• Excellent attention to detail and accuracy


• Strong organizational and time management skills


• Self-motivated, proactive, and capable of managing assigned files independently


• Ability to prioritize tasks, take ownership of responsibilities, and consistently meet deadlines

"The salary range posted represents the gross total package (inclusive of basic pay and monthly allowances) for this full-time role. The final compensation offer will be determined based on the candidate's core competencies, relevant experience, interview performance, and overall qualifications. Mandated statutory benefits (13th-month pay, SSS, PhilHealth, Pag-IBIG) and unique company incentives will be detailed in the formal job offer. The company reserves the right to modify salary brackets prior to job offer issuance."\