Debt Collections Specialist - Negotiation & Payments

Gratitude Philippines; Mandaluyong; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading BPO company is seeking a Collection Associate to handle inbound and outbound calls for debt collection activities. The ideal candidate will have 5-8 years of experience in collections or customer service and a bachelor's degree in Business Administration or a related field. Responsibilities include negotiating payment arrangements, maintaining records of interactions, and educating clients on payment options. Competitive salary up to 40K PHP and employee benefits including bonuses, incentives, and more offered. This is a full-time role based in Mandaluyong.

Qualifications

• 5–8 years of experience in collections or customer service.
• Ability to work in a fast-paced environment and handle multiple priorities.

Responsibilities

• Handle inbound and outbound calls for debt collection activities.
• Negotiate payment arrangements to resolve outstanding debts.
• Maintain accurate records of customer interactions and agreements.
• Educate clients about their payment options and credit impact.
• Collaborate with team members to meet collection targets.

Skills

Excellent communication skills

Negotiation skills

Problem-solving abilities

Attention to detail

Education

Bachelor’s degree in Business Administration or related field

Job description

A leading BPO company is seeking a Collection Associate to handle inbound and outbound calls for debt collection activities. The ideal candidate will have 5-8 years of experience in collections or customer service and a bachelor's degree in Business Administration or a related field. Responsibilities include negotiating payment arrangements, maintaining records of interactions, and educating clients on payment options. Competitive salary up to 40K PHP and employee benefits including bonuses, incentives, and more offered. This is a full-time role based in Mandaluyong.