Collections Specialist — Payments & Accounts (BPO) with Bonus

Recruitify_HR; Muntinlupa; On-site; PHP 406,224 - 486,576; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A recruitment agency is seeking a Collection Associate in Muntinlupa. The role involves conducting outbound and inbound calls to collect payments, maintaining detailed records, and developing customer relationships. Candidates should have a Bachelor's degree and 3-5 years of relevant experience in collections or customer service. The position requires excellent communication and negotiation skills and offers a full-time opportunity on-site with competitive salary and various perks including performance bonuses and health insurance.

Qualifications

• Bachelor's degree in finance, business or a related field required.
• 3-5 years of relevant experience in collections or customer service.
• Excellent communication and negotiation skills are essential.

Responsibilities

• Conduct outbound and inbound calls to collect payments and resolve payment issues.
• Maintain accurate and detailed records of customer interactions and payment arrangements.
• Develop and maintain strong relationships with customers to facilitate resolution of their accounts.
• Work collaboratively with team members to achieve collection targets and improve processes.
• Analyze customer accounts and identify potential areas for improvement in collection strategies.

Skills

Excellent communication skills

Negotiation skills

Proficient in MS Office

Proficient in collection software

Strong problem-solving abilities

Attention to detail

Education

Bachelor's degree in finance, business, or related field

Job description

A recruitment agency is seeking a Collection Associate in Muntinlupa. The role involves conducting outbound and inbound calls to collect payments, maintaining detailed records, and developing customer relationships. Candidates should have a Bachelor's degree and 3-5 years of relevant experience in collections or customer service. The position requires excellent communication and negotiation skills and offers a full-time opportunity on-site with competitive salary and various perks including performance bonuses and health insurance.