DE034125-Procurement Operations Analyst

8003 Accenture Inc Company; Quezon City; On-site; PHP 420,000 - 660,000; Full time

Job summary

Accenture PLC in Quezon City is seeking a Procurement Operations Analyst for a Return to Office setup. The role requires 2+ years in P2P, strong customer service and communication skills, and hands-on experience with supplier onboarding, POs, invoices, and payment processes.

This position emphasizes case ownership, timely resolution, and continuous improvement, including engagement with senior stakeholders and a professional communication style.

Qualifications

• At least 1-2 years combined procurement ops and customer service experience.
• CSVAR Minimum B2.
• Individual Contributor.

Responsibilities

• Provide customer-focused support for procure-to-pay inquiries and supplier concerns.
• Investigate and resolve standard inquiries using established procedures and systems.
• Own cases from intake to closure with proactive updates to stakeholders.
• Prioritize inquiries by urgency and impact, escalating when needed.
• Identify recurring issues and suggest process improvements.

Skills

Procurement Ops

Customer Service

Communication

Problem Solving

Tools

ERP system

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Procurement Operations Analyst

WORK SETUP: Return to Office

OVERALL PURPOSE: We’re looking for a customer-focused helpdesk professional who combines strong procure-to-pay (P2P) knowledge with critical thinking, sound judgment, and a helpful, positive attitude.

RESPONSIBILITIES:

• Customer service and communication: Helpful, patient, and approachable, with strong written and verbal communication skills. Able to understand employee and supplier concerns, explain next steps clearly and provide proactive updates and confidently engage with senior stakeholders while managing conversations with professionalism and tact.
• Critical thinking and problem-solving: Able to investigate across systems, evaluate available information, ask thoughtful questions, identify blockers and action owners, and independently resolve standard inquiries within established procedures.
• Case ownership and timely escalation: Own cases from intake through confirmed closure, including documentation and stakeholder follow-up. Make a reasonable effort to resolve issues, recognize when further investigation is unlikely to help, and elevate promptly with a clear summary of findings, actions attempted, and support needed.
• Prioritization and judgment: Manage competing inquiries based on urgency, business impact, and aging case. Work to response and resolution expectations, communicate delays, and recognize when approval or specialist support is required.
• Curiosity and continuous improvement: Show enthusiasm and initiative in identifying recurring issues, sharing observations, and recommending practical improvements to processes, SOPs, FAQs, self-service content, and automation.
• Relevant experience: At least 2 years of P2P operational experience in Procurement Operations, Accounts Payable, Supplier Administration, or financial shared services, with hands‑on experience relevant to the workflows this role supports.
• P2P lifecycle knowledge: Working knowledge of supplier onboarding, purchase requests, approvals, POs and change orders, receiving, invoice exceptions, and payment processes. Understand functional responsibilities and escalation paths across the lifecycle.
• Systems and case-management experience: Experience using an ERP or procurement platform and managing inquiries through a structured ticketing or case-management system. Experience with a specific ticketing platform is not required.

OTHERS:

Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS:

• At least 1-2 years combined procurement ops and customer service experience
• CSVAR Minimum B2
• Individual Contributor

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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