DE033607-Japanese Customer Service Analyst

Accenture; Muntinlupa; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

Accenture in the Philippines is seeking a Japanese Customer Service Analyst for a hybrid role in Muntinlupa. The position requires Japanese N1 and allows local candidates only with moveable TDOC.

Open to college undergraduates; no prior experience required, with insurance experience considered a plus and English communication skills preferred. The role involves night shift with weekends off and work location at Filinvest Axis Tower 1.

Qualifications

• Japanese N1 language requirement.
• Local candidates only, moveable TDOC.
• Open to college undergraduate.
• No experience required.
• Warranty or Claims Insurance experience are good to have.
• Supported health, banking or insurance are preferred.
• English communication skills preferred.

Responsibilities

• Responds to customer inquiries with timely and accurate information.
• Follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency.
• Utilizes resources and tools to accurately respond to customer inquiries.
• Uses available resources to understand contractual and regulatory compliance requirements and reports suspected compliance issues on the day of discovery to a Team Lead, Manager, and/or the Compliance Department; and
• Responsible for reporting known or suspected data disclosures or fraud on the day of discovery to a Team Lead.

Skills

Japanese N1 language

English communications

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

Position Title: Japanese Customer Service Analyst

Work Setup: Hybrid

Responsibilities:

• Responds to customer inquiries with timely and accurate information
• Follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency
• Utilizes resources and tools to accurately respond to customer inquiries
• Uses available resources to understand contractual and regulatory compliance requirements and reports suspected compliance issues on the day of discovery to a Team Lead, Manager, and/or the Compliance Department; and
• Responsible for reporting known or suspected data disclosures or fraud on the day of discovery to a Team Lead

Others:

• Project Shift Schedule: Night Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Muntinlupa, Filinvest Axis Tower 1

Skills and Qualifications:

• Japanese N1 language
• Local candidates only, moveable TDOC
• Open to college undergraduate
• No experience required
• Warranty or Claims Insurance experience are good to have
• Excellent English comms skills (B2) is preferred only
• Supported health, banking or insurance are preferred

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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