Japanese Customer Service Senior Analyst

Accenture; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

Accenture is seeking a customer service professional for a night shift in Muntinlupa Axis One, Manila. The role focuses on responding to customer inquiries with accurate information, using client processes and tools to ensure efficient service, while upholding contractual and regulatory compliance.

Weekends are off, and the chosen candidate will report to the Team Lead and Compliance Department as needed. The ideal candidate holds Japanese N2 proficiency and has experience in claims, warranty,

Qualifications

• Japanese N2 proficiency
• Experience in claims, warranty or insurance is a plus
• Night shift availability in Manila (onsite)

Responsibilities

• Respond to customer inquiries with timely and accurate information
• Follow documented processes and client workflows to enhance service
• Utilize resources and tools to respond to inquiries accurately
• Understand compliance requirements and report suspected issues to a Team Lead/Manager/Compliance
• Report known or suspected data disclosures or fraud to the Team Lead

Skills

Japanese N2

Claims/insurance exp

Job description

About the role

This is a customer service role based at Muntinlupa Axis One on a night shift schedule with weekends off. You will respond to customer inquiries with timely and accurate information, utilizing resources and tools to provide support while following documented processes and workflows.

Key responsibilities

• Respond to customer inquiries with timely and accurate information
• Follow all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency
• Utilize resources and tools to accurately respond to customer inquiries
• Understand contractual and regulatory compliance requirements and report suspected compliance issues on the day of discovery to a Team Lead, Manager, and/or the Compliance Department
• Report known or suspected data disclosures or fraud on the day of discovery to a Team Lead

About you

• Japanese N2 resource
• Experience in claims, warranty, or insurance (good to have)

About us

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.