DE033712-Insurance Operations Sr Analyst

Accenture; Muntinlupa; Hybrid; PHP 781,000 - 1,004,000; Full time

Job summary

Accenture is seeking an Insurance Operations Senior Analyst for a hybrid role in the Philippines. The role leads a 15-20 member team, drives daily reporting, and ensures SLA performance while maintaining regulatory compliance.

You will coach the team, resolve escalations, and contribute to transformation projects. Ideal candidates have 3+ years in service delivery with at least 1 year in supervision, preferably with insurance and claims background.

Qualifications

• At least 3 years of relevant work experience in Service Delivery.
• At least 1 year of supervisory experience.
• Background in insurance and claims is preferred.

Responsibilities

• Lead a team of 15-20 members and foster high performance.
• Prepare daily service delivery reports and performance summaries.
• Ensure SLAs and key operational metrics are met.
• Oversee adherence to SOPs and regulatory requirements.
• Review customer complaints and drive root-cause analysis.
• Handle process escalations and corrective actions.
• Monitor individual performance and schedule adherence.
• Support claims adjusters in handling claims.
• Provide coaching and development sessions.
• Implement performance improvement plans.
• Participate in business transformation and migration projects.

Skills

Team Lead

Supervisory experience

Service Delivery

Insurance domain

Claims processing

Job description

—ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE—

POSITION TITLE: Insurance Operations Sr Analyst

WORK SETUP: Hybrid

RESPONSIBILITIES

• Team Leadership: Supervise and manage a team of 15-20 members, fostering a collaborative and high-performance work environment.
• Reporting & Analytics: Prepare and update daily service delivery reports and account-specific performance summaries.
• Performance Management: Ensure achievement of service level agreements (SLAs) and key operational metrics, including customer and key stakeholder measures.
• Process Compliance: Oversee adherence to standard operating procedures and ensure compliance with relevant country-specific and regulatory requirements.
• Customer Experience: Review and address customer complaints, identify root causes within operational control, and implement corrective action plans.
• Issue Resolution: Respond to process escalations, conduct root cause analysis, and develop both corrective and preventive action strategies.
• Individual Performance Monitoring: Track and ensure individual team member performance in terms of productivity, quality, and schedule adherence.
• Operational Support: Provide direct assistance to claims adjusters in handling and resolving claims efficiently.
• Coaching & Development: Conduct regular one-on-one coaching sessions to support continuous improvement and professional growth.
• Performance Improvement: Develop and implement performance improvement plans for team members not meeting expectations.
• Project Involvement: Participate in business transformation initiatives and support migration projects.

OTHERS: Project Shift Schedule: Morning/Mid Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa Axis One

SKILL AND QUALIFICATIONS

• Standard Team Lead profile
• With at least 3 years' relevant work experience in Service Delivery
• At least 1 year of supervisory experience
• Preferably with background in insurance and claims of at least 1

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.