DE033599-Spanish HR Service Delivery Analyst

Accenture; Taguig; Hybrid; PHP 350,000 - 600,000; Full time

Job summary

Accenture is seeking a Spanish HR Service Delivery Analyst to provide end-to-end training administration support for Spanish-speaking employees and stakeholders. The role is Hybrid and based in Taguig, Philippines, requiring the right to live and work in the country.

The analyst will manage course enrollments, session scheduling, and learning record maintenance, while ensuring data integrity across LMS and HR systems and delivering high-quality customer service in Spanish and English.

Qualifications

• Standard Spanish language profile; Spanish skill only.
• 0–2 years work experience.
• Experience in Training Administration, HR Operations, Learning Administration, or Shared Services is a plus.
• Hands-on experience with LMS and HR systems.

Responsibilities

• Administer end-to-end training activities for Spanish-speaking populations.
• Process training requests in LMS and HR systems ensuring data integrity.
• Manage training records, certificates, and reports per audit and privacy requirements.
• Support LMS data activities: uploads, corrections, reconciliations, reporting.

Skills

Spanish language

LMS experience

HR systems

Data access controls

Tools

Learning Management Systems (LMS)

HR systems

Job description

—ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE—

POSITION TITLE: Spanish HR Service Delivery Analyst

WORK SETUP: Hybrid

OVERALL PURPOSE:

The Training Administration Analyst (Spanish Speaking) is responsible for providing end to end training administration support for Spanish speaking employees and stakeholders. This role ensures accurate, timely, and compliant processing of learning activities while delivering a high level of customer.

RESPONSIBILITIES:

• Training Administration & Operations: Administer end to end training activities, including course enrollment, session scheduling, cancellations, completions, and learning record maintenance for Spanish speaking populations.
• Process training requests accurately in Learning Management Systems (LMS) and related HR systems, ensuring data integrity and timeliness.
• Manage training records, certificates, and reports in compliance with audit, regulatory, and data privacy requirements.
• Support LMS data activities such as uploads, corrections, reconciliations, and reporting.
• Handle ad hoc learning administration requests aligned with agreed SLAs and quality standards.
• Stakeholder & Customer Support: Serve as a primary point of contact for Spanish speaking learners, HR partners, and business stakeholders on training related inquiries.
• Provide clear, professional communication in Spanish and English through email, case management tools, or service platforms.
• Resolve employee training concerns efficiently, escalating complex issues where required.
• Maintain high customer satisfaction by demonstrating ownership, accountability, and attention to detail.
• Quality, Compliance & Continuous Improvement: Ensure adherence to documented Training Administration processes, controls, and compliance requirements.
• Support quality checks, audits, and root cause analysis of errors related to training records and system updates.
• Identify process gaps, recurring issues, and automation opportunities to improve efficiency and accuracy.
• Contribute to knowledge base updates, job aids, and standard operating procedures.
• Collaboration & Team Support: Collaborate with Learning teams, HR Business Partners, and business stakeholders to support learning delivery.
• Participate in team calibrations, cross skilling initiatives, and continuous improvement activities.
• Support metrics tracking related to timeliness, accuracy, SLA compliance, and CSAT.

OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Weekends Off Project/Team Location: Taguig, Uptown Bonifacio Tower 3

SKILLS AND QUALIFICATIONS:

Standard Spanish Language profile Spanish skill only, no domain At least 0-2 years work experience Good to have: Experience in Training Administration, HR Operations, Learning Administration, or shared services Hands on experience with Learning Management Systems (LMS) and HR systems. Good knowledge of data, access controls and HR processes for an organization with >2k resources

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.