DE033434-Delivery Operations Associate Manager

Accenture in the Philippines; Philippines; Hybrid; PHP 700,000 - 900,000; Full time

Job summary

Accenture in the Philippines is seeking a Delivery Operations Associate Manager for a hybrid work setup. You will interpret business objectives, guide teams, and ensure quality across client deliverables.

The role emphasizes process improvements, reporting, and collaboration with project managers on large-scale initiatives. Applicants should have 7–8 years in service delivery with at least 5 years in supervisory roles, and be ready to manage workloads within budget while serving as the senior

Qualifications

• Standard Associate Manager profile.
• At least 7 to 8 years of relevant experience in Service Delivery.
• At least 5 years of supervisory experience.

Responsibilities

• Perform data entry and other client-related tasks as needed.
• Demonstrate expert knowledge of processes and systems.
• Make decisions regarding daily operations, including work assignments and scheduling.
• Manage workloads and provide development opportunities for team members.
• Ensure the quality and accuracy of outgoing work.
• Develop support materials for team use.
• Prepare and analyze complex reports.
• Ensure client responsibilities are met in accordance with service agreements.
• Serve as a subject matter expert and primary point of contact for senior clients.
• Address complex issues and implement effective resolutions.
• Identify and implement opportunities for team improvement.
• Direct work activities within budget guidelines.
• Collaborate with project managers on large-scale projects.
• Analyze quality audit results and develop process improvement initiatives.
• Provide operational statistics and escape issues as needed.
• Plan and facilitate team meetings and presentations.
• Create and monitor annual team objectives.

Skills

Service Delivery Experience

Supervisory Experience

Data Entry

Job description

Job Description:

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Operations Associate Manager WORK SETUP: Hybrid OVERALL PURPOSE: Interpret business objectives and execute operational practices.Review incoming work for clarity and provide clear directions. RESPONSIBILITIES:
• Perform data entry and other client-related tasks as needed.
• Demonstrate expert knowledge of processes and systems.
• Make decisions regarding daily operations, including work assignments and scheduling.
• Manage workloads and provide development opportunities for team members.
• Ensure the quality and accuracy of outgoing work.
• Develop support materials for team use.
• Prepare and analyze complex reports.
• Ensure client responsibilities are met in accordance with service agreements.
• Serve as a subject matter expert and primary point of contact for senior clients.
• Address complex issues and implement effective resolutions.
• Identify and implement opportunities for team improvement.
• Direct work activities within budget guidelines.
• Collaborate with project managers on large-scale projects.
• Analyze quality audit results and develop process improvement initiatives.
• Provide operational statistics and escape issues as needed.
• Plan and facilitate team meetings and presentations.
• Create and monitor annual team objectives. OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Gateway Tower 2

SKILLS AND QUALIFICATIONS:

Standard Associate Manager profile At least 7 to 8 years of relevant experience in Service Delivery At least 5 years of supervisory experience