DE033152-Quality Auditing Analyst

Accenture Infrastructure and Capital Projects, LLC; Philippines; On-site; PHP 400,000 - 600,000; Full time

Job summary

Accenture Infrastructure and Capital Projects, LLC is seeking a Quality Auditing Analyst for a Return to Office setup in Quezon. The role involves auditing, feedback, and performance improvement across markets with rotation shifts.

Candidates should have at least 2 years of QA experience and be eligible to work in the Philippines. Join a team that ensures policy adherence, content standards, and tooling effectiveness while mentoring new analysts and documenting processes for continuous quality

Qualifications

• Standard QA profile; no domain.
• At least 2 years of solid experience.

Responsibilities

• Work with Quality Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow.
• Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required.
• Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance.
• Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team.
• Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame.
• Become and remain knowledgeable about the Client’s products and community standards.
• Ensure awareness and understanding of Content Policy and operational guideline updates.
• Mentor new Quality Analysts on the use of audit tools and systems.
• Develop process documentation and aggregates feedback about the functionality of audit tools.

Skills

Quality auditing

QA experience

Job description

—ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE— POSITION TITLE: Quality Auditing Analyst WORK SETUP: Return to Office OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Gateway Tower 2

RESPONSIBILITIES

• Work with Quality Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow
• Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required
• Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance
• Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team
• Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame
• Become and remain knowledgeable about the Client’s products and community standards
• Ensure awareness and understanding of Content Policy and operational guideline updates
• Mentor new Quality Analysts on the use of audit tools and systems
• Develop process documentation and aggregates feedback about the functionality of audit tools

SKILL AND QUALIFICATIONS

• Standard QA profile; no domain
• At least 2 years of solid experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.