Dayshift Escalations Specialist — Onsite Makati & Growth

Probe CX; Makati; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Day 1 Maxicare HMO + 1 Free Dependent

Work-Life Balance

Career Development & Advancement

Performance Based Incentives

Yearly Salary Increase

Financial Assistance

Mental health support

Paid Training

Group life insurance

Leaves encashment

Gym Membership Discounts

Recreational Rooms

Work for a Premium Australian Company

Job summary

Probe CX is seeking candidates to join our Makati campus. The ideal person has at least 2 years in a BPO setup, especially in escalation or handling customer complaints, and strong English communication skills. The role requires onsite work in Makati and a commitment to delivering excellent customer service.

We offer a People-First environment with opportunities for development. Benefit-rich program includes health coverage, incentives, and annual salary reviews to support growth and work-life

Qualifications

• Proficiency in English, both written and verbal.
• Must have at least 2 years of BPO experience, preferably in Escalation or Customer Complaint.
• At least high school graduate or college undergraduate or graduate.

Skills

English proficiency

BPO experience

Education

High school diploma / college undergraduate / graduate

Job description

Probe CX is seeking candidates to join our Makati campus. The ideal person has at least 2 years in a BPO setup, especially in escalation or handling customer complaints, and strong English communication skills. The role requires onsite work in Makati and a commitment to delivering excellent customer service.

We offer a People-First environment with opportunities for development. Benefit-rich program includes health coverage, incentives, and annual salary reviews to support growth and work-life