Davao SM - Customer Experience Advisors - September 2026

VXI Global Solutions; Davao City; On-site; PHP 201,000 - 268,000; Full time

Job summary

VXI Global Solutions in Davao City, Philippines is seeking friendly customer service professionals to join our inbound-call teams supporting members in healthcare and insurance. No prior work experience required; a high school diploma and proficient English are essential.

You will resolve inquiries, document interactions in the CRM, and follow up as needed to ensure satisfaction. If you are empathetic, motivated, and enjoy helping others, this role offers a dynamic environment with growth

Qualifications

• No prior work experience required.
• High school graduate with ability to read and speak English proficiently.
• Experience in customer service, healthcare, or insurance is a plus.

Responsibilities

• Handle inbound calls from members and assist with inquiries using provided tools.
• Explain billing, payment histories, benefits, and coverage details.
• Document call inquiries and resolutions in the CRM system.
• Follow up as needed to ensure resolution and satisfaction.
• Maintain professional demeanor and meet primary metrics.

Skills

Communication Skills

Customer Service Skills

Active Listening Skills

Critical Thinking

Problem-Solving

Empathy

Team Work

Integrity

Stress Tolerance

Education

High School Diploma or equivalent

Tools

CRM software

Knowledge management system

Job description

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities

• Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
• Answer calls in a timely manner with friendly demeanor and willingness to assist
• Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
• Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
• Make necessary outbound follow ups when needed to support final resolution and satisfaction
• Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
• Responsible for ensuring that primary metrices are met

Education & Experience

• No work experience required
• Contact center, Healthcare, Insurance, any work experience background preferred
• Must be a High School Graduate
• Must be at least 18 years of age
• Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

• Communication Skills
• Customer Service Skills
• Active Listening Skills
• Critical Thinking, Analytical or Problem-Solving Skills
• Proactive, Solutions-Oriented Mindset
• Highly Motivated
• Personal Effectiveness
• Empathy; De-escalation skills
• Integrity
• Stress Tolerance
• Able to maintain professional demeanor
• Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!