Davao Centrale - Customer Experience Advisors - September 2026

VXI Global Solutions; Davao City; On-site; PHP 279,000 - 446,000; Full time

Job summary

VXI Global Solutions in the Philippines is seeking a capable agent to answer inbound calls from members and assist with billing, benefits, and coverage inquiries. You will document cases in the CRM and follow up as needed to resolve issues.

No prior experience is required; however, experience in contact center, healthcare, or insurance is a plus. A high school diploma and good English communication are essential for success in this role.

Qualifications

• No work experience required.
• Experience in contact center, healthcare, or insurance is preferred.
• Must be a High School Graduate.
• Must be at least 18 years of age.
• Able to read and speak the English language proficiently to communicate with customers.

Responsibilities

• Answer inbound calls for members and assist with inquiries using provided tools.
• Answer calls in a timely manner with friendly demeanor.
• Assist with inquiries, finding resolutions via knowledge management system (billing, payments, benefits, provider search, coverage).
• Document call inquiries and resolutions in the CRM with next steps.
• Make outbound follow-ups to support final resolution and satisfaction.
• Maintain professional demeanor and ensure all questions are answered.

Skills

Communication Skills

Customer Service Skills

Active Listening Skills

Critical Thinking

Problem-Solving Skills

Empathy

De-escalation Skills

Team Work

Integrity

Stress Tolerance

Proactive Mindset

Education

High School Graduate

Job description

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities

• Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
• Answer calls in a timely manner with friendly demeanor and willingness to assist
• Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
• Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
• Make necessary outbound follow ups when needed to support final resolution and satisfaction
• Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
• Responsible for ensuring that primary metrices are met

Education & Experience

• No work experience required
• Contact center, Healthcare, Insurance, any work experience background preferred
• Must be a High School Graduate
• Must be at least 18 years of age
• Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

• Communication Skills
• Customer Service Skills
• Active Listening Skills
• Critical Thinking, Analytical or Problem-Solving Skills
• Proactive, Solutions-Oriented Mindset
• Highly Motivated
• Personal Effectiveness
• Empathy; De-escalation skills
• Integrity
• Stress Tolerance
• Able to maintain professional demeanor
• Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!