Davao SM - Customer Experience Advisors - October 2026

VXI Global Solutions; Davao City; On-site; PHP 201,000 - 290,000; Full time

Job summary

VXI Global Solutions is seeking entry-level contact center agents in Davao City to handle inbound calls from members, assist with a variety of inquiries, and document interactions in the CRM. The role emphasizes empathy, accuracy, and timely problem resolution.

No prior work experience is required, though backgrounds in healthcare, insurance, or call centers are preferred. A high school diploma and strong English communication are essential for success in this customer-focused environment.

Qualifications

• High school graduate required.
• Able to read and speak English proficiently to communicate with customers.
• No work experience required; contact center, healthcare, or insurance backgrounds preferred.

Responsibilities

• Answer inbound calls for members and assist with inquiries using provided tools, showing empathy and ensuring issue resolution.
• Answer calls in a timely manner with a friendly demeanor and willingness to assist.
• Assist members with inquiries and resolutions via the knowledge management system (billing, payment histories, EOBs, provider search, coverage).
• Document call inquiries and resolutions in the CRM with next steps.
• Make outbound follow-ups as needed to support final resolution and satisfaction.
• Maintain professional demeanor and ensure all questions are addressed; understand possible scenarios.
• Ensure primary metrics are met.

Skills

Communication

Customer Service

Active Listening

Critical Thinking

Problem Solving

Empathy

Teamwork

Integrity

Stress Tolerance

Proactivity

Education

High School Graduate

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Essential Duties & Responsibilities:

• Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.


• Answer calls in a timely manner with friendly demeanor and willingness to assist


• Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.


• Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool


• Make necessary outbound follow ups when needed to support final resolution and satisfaction


• Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios


• Responsible for ensuring that primary metrices are met

Education & Experience:

• No work experience required


• Contact center, Healthcare, Insurance, any work experience background preferred


• Must be a High School Graduate


• Must be at least 18 years of age


• Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

• Communication Skills


• Customer Service Skills


• Active Listening Skills


• Critical Thinking, Analytical or Problem-Solving Skills


• Proactive, Solutions-Oriented Mindset


• Highly Motivated


• Personal Effectiveness


• Empathy; De-escalation skills


• Integrity


• Stress Tolerance


• Able to maintain professional demeanor


• Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!