Davao Centrale - Customer Experience Advisors - October 2026

VXI Global Solutions; Davao City; On-site; PHP 201,000 - 268,000; Full time

Job summary

VXI Global Solutions in Davao City, Philippines, seeks a customer-oriented agent to handle inbound member calls and assist with inquiries using available tools. The role emphasizes empathy, accurate documentation in the CRM, and timely issue resolution.

No prior work experience is required; a high school diploma and strong English communication are essential. You will join a supportive team focused on delivering quality service and member satisfaction.

Qualifications

• No work experience required.
• Preferred background in contact center, healthcare, or insurance.
• Must be a High School Graduate.
• Must be at least 18 years of age.
• Able to read and speak English proficiently to communicate with customers.

Responsibilities

• Answer inbound calls for members and assist with a variety of inquiries.
• Answer calls in a timely manner with a friendly demeanor.
• Assist members with inquiries and resolutions via the knowledge management system (billing, benefits, provider search, coverage).
• Thoroughly document the call inquiry and resolution in the CRM.
• Make outbound follow-ups to support final resolution and satisfaction.
• Maintain professional demeanor and ensure questions are answered while understanding the situation.
• Responsible for meeting primary performance metrics.

Skills

Communication Skills

Customer Service Skills

Active Listening Skills

Critical Thinking

Proactive, Solutions-Oriented

Highly Motivated

Personal Effectiveness

Empathy

De-escalation Skills

Integrity

Stress Tolerance

Team Work

Education

High School Diploma

Age 18+

Job description

Job Description:

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities:

• Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
• Answer calls in a timely manner with friendly demeanor and willingness to assist
• Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
• Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
• Make necessary outbound follow ups when needed to support final resolution and satisfaction
• Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
• Responsible for ensuring that primary metrices are met

Education & Experience:

• No work experience required
• Contact center, Healthcare, Insurance, any work experience background preferred
• Must be a High School Graduate
• Must be at least 18 years of age
• Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

• Communication Skills
• Customer Service Skills
• Active Listening Skills
• Critical Thinking, Analytical or Problem-Solving Skills
• Proactive, Solutions-Oriented Mindset
• Highly Motivated
• Personal Effectiveness
• Empathy; De-escalation skills
• Integrity
• Stress Tolerance
• Able to maintain professional demeanor
• Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!