Davao Delta - Customer Experience Advisors - October 2026

VXI Global Solutions; Davao City; On-site; PHP 201,000 - 268,000; Full time

Job summary

VXI Global Solutions in the Philippines is hiring entry-level Call Center Agents to assist members via inbound calls with empathy and clear communication.

No prior experience required; a high school diploma and fluent English are necessary. You will document interactions in the CRM, follow established processes, and strive for first-call resolution while maintaining professional behavior.

Qualifications

• No work experience required.
• High School Graduate.
• Must be at least 18 years old.
• Able to read and speak English proficiently.
• Experience in contact center, healthcare, or insurance preferred.

Responsibilities

• Answer inbound calls for members and assist with inquiries using provided tools.
• Answer calls promptly with friendly demeanor and willingness to assist.
• Assist members with inquiries and resolutions via knowledge management system (billing, benefits, provider search, eligibility).
• Document call details and resolution in CRM.
• Follow up outbound to support final resolution and satisfaction.
• Maintain professional demeanor and ensure questions are answered.
• Ensure primary metrics are met.

Skills

Communication Skills

Customer Service Skills

Active Listening Skills

Critical Thinking

Proactive Solutions

Team Work

Empathy & De-escalation

Integrity

Stress Tolerance

Motivation

Education

High School Diploma

Job description

Job Description:

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities:

• Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
• Answer calls in a timely manner with friendly demeanor and willingness to assist
• Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
• Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
• Make necessary outbound follow ups when needed to support final resolution and satisfaction
• Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
• Responsible for ensuring that primary metrices are met

Education & Experience:

• No work experience required
• Contact center, Healthcare, Insurance, any work experience background preferred
• Must be a High School Graduate
• Must be at least 18 years of age
• Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

• Communication Skills
• Customer Service Skills
• Active Listening Skills
• Critical Thinking, Analytical or Problem-Solving Skills
• Proactive, Solutions-Oriented Mindset
• Highly Motivated
• Personal Effectiveness
• Empathy; De-escalation skills
• Integrity
• Stress Tolerance
• Able to maintain professional demeanor
• Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!