Davao SM - Customer Experience Advisors - October 2026

VXI Global Holdings B.V. (Philippines); Davao City; On-site; PHP 167,000 - 279,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is looking for a customer service agent to handle inbound calls from members, resolve inquiries, and document interactions in the CRM system.

You will assist with billing, benefits, provider searches, and coverage explanations, while maintaining empathy and a friendly approach. The role requires clear English communication, a high school diploma, and 18+ years of age, with no strict experience required.

Qualifications

• Must be a High School Graduate.
• No work experience required or preferred background.
• Able to read and speak English proficiently for customer communication.

Responsibilities

• Answer inbound calls from members and assist with inquiries using provided tools.
• Maintain a friendly demeanor and ensure issue resolution.
• Assist with billing, benefits, and provider search inquiries.
• Document call inquiries and resolutions in the CRM system.
• Perform outbound follow-ups as needed to support final resolution.
• Maintain professional demeanor and address potential questions/scenarios.
• Help meet primary performance metrics.

Skills

Communication Skills

Customer Service Skills

Active Listening Skills

Critical Thinking

Problem-Solving Skills

Empathy

Integrity

Team Work

Stress Tolerance

Education

High School Graduate

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Essential Duties & Responsibilities:

• Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
• Answer calls in a timely manner with friendly demeanor and willingness to assist
• Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
• Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
• Make necessary outbound follow ups when needed to support final resolution and satisfaction
• Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
• Responsible for ensuring that primary metrices are met

Education & Experience:

• No work experience required
• Contact center, Healthcare, Insurance, any work experience background preferred
• Must be a High School Graduate
• Must be at least 18 years of age
• Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

• Communication Skills
• Customer Service Skills
• Active Listening Skills
• Critical Thinking, Analytical or Problem-Solving Skills
• Proactive, Solutions-Oriented Mindset
• Highly Motivated
• Personal Effectiveness
• Empathy; De-escalation skills
• Integrity
• Stress Tolerance
• Able to maintain professional demeanor
• Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!