Data Quality Auditor & Call Center Coach

Clear Destination Inc.; Pasig; On-site; PHP 300,000 - 480,000; Full time

Job summary

Alta Resources is seeking a Data Auditor to support the Care Representative team and clients with quality control, coaching, and data analysis. The role involves monitoring calls, preparing reports, and helping launch new surveys and products with a consultative approach.

Ideal candidates have call center exposure, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment while maintaining data accuracy and confidentiality.

Qualifications

• Bachelor’s Degree required.
• 1+ year in call center or QA roles preferred.
• Strong data entry and typing skills; proficient with PC software.

Responsibilities

• Review accuracy of subject and product codes per client standards.
• Provide high-level customer service and support via phone and email.
• Assist with quality control, data accuracy, and reporting for dashboards and surveys.

Skills

Call center

Quality assurance

Data analysis

Typing

Education

Bachelor’s degree

Job description

Alta Resources is seeking a Data Auditor to support the Care Representative team and clients with quality control, coaching, and data analysis. The role involves monitoring calls, preparing reports, and helping launch new surveys and products with a consultative approach.

Ideal candidates have call center exposure, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment while maintaining data accuracy and confidentiality.