Data Quality & Compliance Auditor (Call Center Coach)

Alta Resources (Philippines) Corporation; Metro Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

Alta Resources (Philippines) Corporation is seeking a Data Auditor to provide professional, quality service and sales support for existing or prospective customers. This role involves monitoring calls, coaching, and collaboration with client teams, plus contributing to daily, weekly, and monthly reports and data analysis for process improvements.

The ideal candidate holds a Bachelor's degree with at least one year in a call center, strong communication, data entry accuracy, and the ability to

Qualifications

• Bachelor's Degree required.
• At least one year of call center experience required.
• At least six months experience as quality assurance representative or escalation handling.
• Proven ability to learn complex program and product knowledge.
• Experience navigating multiple software applications in a Windows environment while talking to customers via headset.
• Efficient data entry with fast, accurate typing.
• Polished phone demeanor and strong verbal/written communication.
• Ability to stay composed in high-tension situations and multitask with minimal supervision.

Responsibilities

• Review and correct accuracy of subject code and product code per client standards.
• Deliver high quality customer service and support with professional communication.
• Handle escalated consumer contacts following guidelines and procedures.
• Assist with quality control and data accuracy of staff interactions and reports.
• Maintain paperwork and records to ensure accurate data entry in CRM and client systems.
• Meet performance metrics and support team lead in motivating the team.
• Achieve client and team deadlines in a fast-paced environment.
• Update product knowledge and provide client updates and reporting as needed.
• Build relationships with client and Alta stakeholders to support operations.
• Recommend improvements to management for service/product/process enhancements.

Skills

Communication skills

Data entry

Multitasking

Typing speed

PC software proficiency

Education

Bachelor's degree

Job description

Alta Resources (Philippines) Corporation is seeking a Data Auditor to provide professional, quality service and sales support for existing or prospective customers. This role involves monitoring calls, coaching, and collaboration with client teams, plus contributing to daily, weekly, and monthly reports and data analysis for process improvements.

The ideal candidate holds a Bachelor's degree with at least one year in a call center, strong communication, data entry accuracy, and the ability to