Data Operations Specialist

Vector Solutions; Pasig; On-site; PHP 360,000 - 600,000; Full time

Job summary

Vector Solutions is seeking a Data Operations Specialist to perform day-to-day CRM data acquisition, enrichment, validation, and cleansing. The role involves manual tasks initially with growth toward automation, ensuring data quality for leads, contacts, and accounts.

The candidate should be detail-oriented, process-driven, and able to support both foundational and evolving data operations capabilities. Night shift alignment (5:00 pm – 2:00 am PST) is required.

Qualifications

• Experience performing tactical data tasks such as cleansing, enrichment, imports, audits, or reporting.
• Bachelor's degree in Business Administration, Data Management, Information Systems, Marketing, or related field.
• Exposure to data governance frameworks and quality management practices.
• Strong attention to detail with a methodical approach to execution.
• Technical proficiency with CRM systems (Salesforce preferred) and data management tools.

Responsibilities

• Execute daily and weekly workflows that bring new leads, contacts, and accounts into Salesforce from internal and external sources.
• Verify incoming data for completeness and readiness, ensuring new records meet minimum viable data requirements.
• Support manual import processes while contributing to future-state automation design.
• Append missing fields using third-party tools and internal sources.
• Validate email addresses and phone numbers using verification tools.
• Conduct ongoing updates to maintain current contact and account information.
• Perform deduplication of leads, contacts, and accounts using defined logic.
• Flag and quarantine records that do not meet quality levels for review.
• Support account hierarchy management to maintain clean parent-subsidiary relationships.
• Monitor and prevent contact decay by identifying outdated information.
• Execute routine data cleansing, record updates, and quality checks.
• Build and maintain reports and dashboards showing data quality and pipeline health.
• Participate in testing and rollout of automation initiatives.

Skills

CRM data tasks

Data cleansing

Data enrichment

Deduplication

Attention to detail

Cross-team collaboration

Analytical thinking

Education

Bachelor's degree in Business Administration

Data Management

Information Systems

Marketing

Tools

Salesforce

Data management tools

Validation tools

Job description

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.

Our mission is to empower everyday heroes in the public, educational, and commercial sectors to make safer, smarter, and better decisions.

The Data Operations team builds and maintains the data foundation that fuels revenue acceleration and customer experience. We ensure data is accurate, structured, enriched, and actionable, enabling downstream teams to engage prospects, support customers, and operate efficiently.

The Data Operations Specialist plays a hands-on role in executing the tactical components of data operations. This position is responsible for day-to-day acquisition, enrichment, validation, and cleansing of CRMdata. The work will begin with manual execution of key processes and evolve to include ownership of emerging automation tools that streamline and scale these activities.

This role is ideal for someone who is detail-oriented, process-driven, and eager to support both foundational and evolving data operations capabilities.

What You'll Do:

• Execute daily and weekly workflows that bring new leads, contacts, and accounts into Salesforce from internal and external sources

• Verify incoming data for completeness and readiness, ensuring new records meet minimum viable data requirements before passing to downstream teams.

• Support manual import processes while contributing to future-state automation design.

• Append missing or incomplete fields using third-party tools and internal sources (e.g., job title, phone number, industry, employee count, department identifiers).

• Validate email addresses and phone numbers using tools such as NeverBounce or similar platforms to improve deliverability and outreach effectiveness.

• Conduct ongoing updates to maintain current and accurate contact and account information.

• Perform deduplication of leads, contacts, and accounts using defined logic and supported tools.

• Flag and quarantine records that do not meet required quality levels for additional review or enrichment.

• Support account hierarchy management to maintain clean parent-subsidiary relationships in the CRM.

• Monitor and prevent contact decay by identifying outdated or invalid information.

• Execute routine and ad hoc data cleansing, record updates, and quality checks to support strategic initiatives.

• Build and maintain reports and dashboards that provide visibility into data quality, pipeline health, enrichment progress, and operational performance.

• Participate in testing and rollout of automation initiatives that reduce manual work and increase data reliability.

• Other duties as assigned.

What You'll Need:

• 1–3 years of experience in data operations, sales operations, marketing operations, or related field (SaaS environment preferred).

• Demonstrated experience performing tactical data tasks such as cleansing, enrichment, imports, audits, or reporting.

• Bachelor's degree in Business Administration, Data Management, Information Systems, Marketing, or related field.

• Exposure to data governance frameworks and quality management practices.

• Experience with tools supporting data enrichment, validation, deduplication, or account hierarchy management.

• Strong attention to detail with a methodical approach to execution.

• Technical proficiency with CRM systems (Salesforce preferred) and data management tools.

• Comfort working with enrichment, validation, and deduplication tools.

• Ability to prioritize and manage multiple requests in a fast-moving environment.

• Strong analytical and problem-solving skills.

• Clear verbal and written communication skills; able to collaborate effectively across teams.

• Adaptability and willingness to refine processes as tools and requirements evolve.

• Ability to work between 5:00 pm to 2:00 am Philippine Standard time and other hours as needed.

What We Value

• Teamwork -Above all,we’rea team.Wegive andvalue feedback. We support each other, respecteachotherand work together toaccomplishour common goals and serve our customers. Once we make decisions, we align behind them as a team.

• Customers First -Our customers' success is our success. They arewhy we are here. We work to earn the trust of our customers and always deliver on our commitments.

• Make a Difference -It’snot a job,it’sa calling.We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members.

• Inclusiveness -Uniqueness is powerful.We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes.

• Act Now -We act with urgency.The best time to get something important done is now. Wedon’twait and let perfection be the enemy ofgood.

• Curiosity -We love a good challenge. We’rescrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing.

• Ownership -We own the outcome anddon't pass the buck.The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own.