Data & Insights Analyst — ServiceNow CSM (Hybrid)

Travelport; Makati; Hybrid; PHP 1,845,018 - 3,075,031; Full time

Job summary

Travelport is seeking a Data & Insights Analyst in the Philippines to support data analysis and reporting in customer support. This role involves collaborating with UX teams and product owners to derive actionable insights from ServiceNow CSM data.

The ideal candidate will have a relevant bachelor’s degree and a strong interest in data analysis. We offer competitive benefits with a hybrid working model. Apply now to join our equal opportunity employer team!

Qualifications

• Bachelor’s degree (or near completion) in Data Analytics, Information Systems, or related field.
• Strong interest in data analysis and customer experience.
• Good written and verbal communication skills in English.

Responsibilities

• Perform data analysis on ServiceNow CSM data for reporting.
• Support creation and maintenance of dashboards and reports.
• Monitor trends and identify anomalies in customer support performance.

Skills

Data analysis and interpretation

Dashboarding and reporting fundamentals

Clear communication of data findings

Customer‑centric thinking

Education

Bachelor’s degree in Data Analytics or related field

Tools

Excel

BI tools

Job description

Travelport is seeking a Data & Insights Analyst in the Philippines to support data analysis and reporting in customer support. This role involves collaborating with UX teams and product owners to derive actionable insights from ServiceNow CSM data.

The ideal candidate will have a relevant bachelor’s degree and a strong interest in data analysis. We offer competitive benefits with a hybrid working model. Apply now to join our equal opportunity employer team!