Data Coordinator

IRhythm Technologies Inc.; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

iRhythm Technologies is seeking a Data Coordinator, Field Support in Manila to deliver accurate, timely operational support for onboarding, account setup, data maintenance, and reporting. You’ll work with Field Support Reps, Sales, and leadership to ensure data integrity and smooth processes.

The role emphasizes high-volume data entry in Salesforce, QA checks, and cross-system reconciliation, with a focus on confidentiality under HIPAA and company policies.

Qualifications

• Minimum 2+ years in operational support, data entry, or high-volume data tasks.
• Strong attention to detail, organization, and follow-through.
• Experience entering, validating, and maintaining data accurately.
• Working knowledge of Salesforce or another CRM/SaaS platform.

Responsibilities

• Execute onboarding, account setup, user provisioning within established workflows.
• Enter and maintain customer information in Salesforce and related systems.
• Review requests for completeness and reconcile data discrepancies.
• Manage work queues, document actions, and meet service levels.
• Prepare and distribute standard reports and data extracts for teams and leadership.
• Identify process gaps and support SOP and workflow improvements.

Skills

Data entry

Data validation

Attention to detail

Time management

Communication

Education

High school diploma

Bachelor’s degree or relevant healthcare/ops data experience

Tools

Salesforce

Job description

Career-defining. Life-changing.

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

About This Role

We are looking for a Data Coordinator, Field Support to deliver accurate, timely, and standardized operational support for the Field Support organization. This role owns routine account setup, onboarding support, data maintenance, queue processing, and quality checks, enabling Field Support Reps (FSRs) to focus on direct commercial team needs, customer and account-health work.

What you’ll be doing

• Serve as the operational support partner for the Field Support team by executing standardized onboarding, account setup, user setup, routine account maintenance, and other transactional activities within established workflows.
• Collect, enter, validate, and maintain customer information in Salesforce and other internal systems, ensuring data accuracy, completeness, and compliance with established quality standards.
• Review requests for completeness, reconcile data discrepancies across systems, perform quality assurance checks, and resolve issues prior to account activation or request completion.
• Manage assigned work through shared queues and ticketing systems, maintain accurate documentation, communicate status appropriately, and consistently meet established service level expectations.
• Prepare, maintain, and distribute standard reports and data extracts that support Field Support, Sales, Key Account Management, and leadership.
• Identify recurring process issues, manual activities, and documentation gaps; recommend and support improvements through updated SOPs, job aids, testing, workflow enhancements, and continuous improvement initiatives.
• Build positive working relationships with Field Support, Sales, Key Account Management, customers, and internal business partners while exercising sound judgment in communicating operational risks, issues, and recommendations to leadership.
• Protect confidential customer and patient information by adhering to HIPAA requirements, company policies, and all applicable quality and compliance standards.

What We Need To See

• Minimum 2+ years of experience in operational support, customer care, sales support, data entry, account setup, or a similar high-volume environment.
• Strong attention to detail, organization, and follow-through.
• Experience entering, validating, and maintaining data with a high degree of accuracy.
• Working knowledge of Salesforce or another CRM/SaaS platform.
• Ability to prioritize multiple requests, meet deadlines, and communicate clearly.
• Demonstrated problem-solving skills and ability to handle confidential information.
• High school diploma or equivalent; relevant experience may substitute for additional education.

Ways to Stand Out

• Bachelor’s degree or relevant experience in healthcare, business operations, or data management.
• Experience with Salesforce case management, reporting, shared-service operations, or master-data maintenance.
• Knowledge of iRhythm systems, products, or customer-support processes.
• Experience contributing to process improvement, automation, or knowledge-management efforts.

Location:

Manila

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [e-mail]

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.