Data Centre Field Operations Engineer

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an experienced Infrastructure Operations Lead to oversee operational performance across a high-density GPU data center footprint in the Philippines. This is an on-site governance role managing MSPs, colo providers, and enterprise clients against SLAs and contracts.

You will act as On-Site Incident Commander, drive RCA post-mortems, and coordinate cross-vendor recovery efforts while upholding demanding reliability standards and scalable infrastructure practices.

Qualifications

• Strong vendor management and service governance experience.
• Proven incident recovery leadership and crisis management.
• Experience auditing RCAs and driving permanent improvements.

Responsibilities

• Oversee third-party service delivery to enforce SLAs, RMA workflows, and power/cooling guarantees.
• As On-Site Incident Commander, lead recovery efforts during outages and outages.
• Provide concise executive updates during major incidents and outages.
• Lead RCA investigations and challenge vendor RCAs to identify systemic issues.
• Serve as SME for GPU/HPC hardware escalations and uphold operational standards.

Skills

Vendor management

SLA enforcement

Incident response

Root cause analysis

Stakeholder communications

GPU/HPC hardware

Data center operations

Education

Bachelor's degree in Computer Science or Engineering

Job description

About The Role

We are seeking an Infrastructure Operations Lead to oversee operational performance across our high-density GPU data center footprint.

This is an on-site vendor governance and technical escalation role. You will act as our primary operational anchor—managing vendor performance and holding our Managed Service Provider (MSP), Co-Location Facility Provider, and Enterprise Customers accountable to their operational standards, service contracts, and SLAs.

Key Responsibilities

• 360° Vendor & Service Governance: Oversee third-party service delivery to enforce hardware repair SLAs, ticket response times, and spare parts/RMA workflows. Ensure the co-location provider meets power and high-density cooling guarantees, while keeping enterprise customers within agreed operating boundaries.
• Crisis Management & Incident Command: Act as On-Site Incident Commander during high-severity outages or infrastructure degradation. Lead recovery efforts by coordinating across vendor engineering teams and internal stakeholders.
• Incident & Executive Communication: Provide concise, real-time updates to executive leadership and enterprise clients during major outages, translating complex technical failures into clear operational impact.
• Root Cause Analysis (RCA) & Post-Mortems: Lead technical investigations following major incidents. Audit and challenge technical RCAs provided by vendors (MSP/Colo) to identify systemic hardware, environmental, or workflow issues, ensuring permanent corrective actions are executed.
• Technical Escalation & Standards: Serve as the Subject Matter Expert (SME) for complex GPU/HPC hardware escalations that exceed standard vendor runbooks, and maintain ownership of operational standards.

Requirements

• 5+ years in data center infrastructure operations, with a strong focus on third-party vendor management, SLA enforcement, and service delivery for high-density GPU/HPC platforms.
• Crisis management: Proven ability to drive incident recovery and direct third-party vendor teams during critical data center outages under high-pressure conditions.
• Stakeholder Communication: Outstanding verbal and written communication skills to bridge technical vendor teams, internal stakeholders, and enterprise client representatives.
• Root Cause Analysis (RCA) Expertise: Demonstrated capability in methodical troubleshooting, post-incident investigations, and auditing vendor-supplied RCAs (using frameworks like 5-Whys or Fishbone) to drive long-term infrastructure reliability.
• Technical & Facility Knowledge: Solid understanding of enterprise server platforms (NVIDIA Blackwell GPU architectures, high-speed networking RoCE,infiniband) and data center facility constraints (high-density power distribution, liquid cooling).
• Education: Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.