Data Center Site Operations Specialist (M&E) ( (ST Telemedia Global Data Centres (STT GDC) Philippines)

Globe Telecom, Inc.; Quezon City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Globe Telecom, Inc. is seeking a DC Site Operations M&E Specialist to oversee the mechanical and electrical infrastructure of the data centre.

You will ensure continuous 24x7 operation, coordinate maintenance, respond to incidents, and work within ITIL processes to maintain service continuity. You will manage in-country facilities, monitor critical systems, and collaborate with vendors while upholding safety and security policies.

Qualifications

• 1+ year of relevant work experience in 24x7 DC or facility operations, or fresh graduate with building services/mechanical engineering qualifications.
• General knowledge of Network Critical Infrastructure.
• Knowledge of M&E and building facilities-related systems (CRACs, Chiller, PDUs, UPS, Switchgear, DX cooling, security).
• Willingness to be on 24x7 standby to provide extra manpower support.

Responsibilities

• Manage and service large-scale in-country data centre infrastructure to ensure 24x7 operations in rotating shifts.
• Coordinate and escalate site operational issues and client requirements for excellent service experience.
• Support and ensure smooth 24x7 running of data centre operations.
• Act as Level 1 escalation for onsite incidents and major issues within SLA.
• Understand M&E, security, network and plumbing systems in DC environments.
• Document requests, incidents, provisioning on internal ticketing systems.
• Implement ITIL-aligned incident, problem and change management processes.
• Ensure safety, security and customer support policies are followed.
• Coordinate with contractors and vendors and inspect completed work.
• Plan and support preventive and reactive maintenance with minimal service disruption.
• Participate in internal and external audits and generate regular reports.
• Other duties as assigned by management.

Skills

DC operations

M&E systems

ITIL

Contractor mgmt

Cross-functional

Education

Building services

Mechanical engineering

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The DC Site Operations M&E Specialist position is a critical role within the Data Center Site Operations (DCSO) team, responsible for ensuring the optimal performance, reliability, and availability of the data center's mechanical and electrical (M&E) infrastructure. The role exists to support the operation, maintenance, monitoring, and troubleshooting of mission-critical systems, including power, cooling, fire protection, and associated facility equipment, to ensure uninterrupted data center services. Operating within established safety, operational, and maintenance procedures, the M&E Specialist performs routine inspections, preventive maintenance activities, incident response, and technical troubleshooting to achieve the long‑term objectives of infrastructure resilience, operational excellence, energy efficiency, and service continuity.

• Manages and services large‑scale ‘in‑country’ data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts.


• Proactive coordination and escalation related to site operational issues and client’s requirements ensuring great customer experience at all times while also taking guidance and complying with STT GDC GDCO policies and standards.


• Support and ensure smooth 24x7 running of the operations in the ‘in‑country’ data centre.


• Acts as Level 1 escalation point by overseeing and resolving all onsite operational incidents and major issues, responding & performing remote requests within SLA.


• Understands the M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment.


• Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc.


• Implements best‑in‑class DC operations based on ITIL and industry practices.


• Delivers ITIL compliance process conformance for incident, problem and change management.


• Ensures effective implementations of safety, security and customer support policies and procedures.


• Coordinates and provides support to contractors and vendors as well as inspecting completed work.


• Plans and supports all preventive and reactive maintenance activities with little to no disruption to the company's services.


• Participates and supports internal and external audits for internal stakeholders and customers.


• Generates accurate and regular reports when required.

Any other duties or projects as assigned by the management.

Qualifications

• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering.


• Possess general knowledge of Network Critical Infrastructure.


• Good knowledge in M&E and building facilities‑related systems, such as CRACs, Chiller, PDUs, UPS, Switchgears Ops, DX cooling, Network structure cabling, Security, etc.


• Meticulous team player with the ability to work under pressure in a fast‑paced environment.


• Other preferred skills:
  
  
  • Possess relevant facilities management and/or data centre‑related certifications, such as ITIL, PMP, Uptime Institute and TIA‑942.
  
  
  • Familiar with certifications standards, such as ISO 20000 / 22301 / 27001, 45001, 9001, Uptime Institute, TIA‑942.
  
  
  • Good contractor management and collaboration skills to work with cross‑functional teams.
  
  
  • Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary.
  
  

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.