Data & Analytics Officer (801051)

International Committee of the Red Cross; Hinoba-an; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

International Committee of the Red Cross (ICRC) is seeking a Data & Analytics Officer for the Manila Shared Services Centre. The role focuses on data analytics transactions, enrolment and reporting, and supporting HR-related data needs. Candidate will work onsite in Makati under a fixed-term six-month contract and collaborate across HRSS and Finance teams.

The ideal candidate has a university degree, strong knowledge of BI/SQL/Tableau, and excellent English. French is a plus.

Qualifications

• University degree or equivalent.
• Knowledge of BI, SQL, and Tableau.
• Excellent command of English; knowledge of French is an asset.
• Proficient with computer applications.
• 3–5 years of professional experience in HR administration or HR shared services.

Responsibilities

• Maintain data management processes and documentation.
• Provide analytics insights and support dashboards for stakeholders.
• Assist in annual reporting and data validation for audits.
• Support in post go-live data analysis and process improvements.

Skills

BI

SQL

Tableau

Statistics

Data analysis

English

Education

University degree or equivalent

Tools

Tableau

Excel

Job description

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.
In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.
We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.

Purpose

Within the HRSS, the IRSP Data & Analytics Officer is responsible to carry out data analytics transactions and administrative work. S/he handles transactions related to enrolment, contributions, payment of benefits, and providing reports and analysis. S/he will also provide support and guidance on issues within their area of expertise to IRSP Officers.

Accountabilities & functional responsibilities

Core activities

• Keeps Data Management processes and documentation updated.
• Provides insight to the métier in reflecting on the team’s performance measures, improvements in the functional area of expertise and provides ongoing support with data and analysis.
• Contributes to institutional reporting and dashboards by supporting colleagues in delivering reports, revisions, and optimization.
• Ensures continuity and smooth transition of data entered into various system applications.
• Contributes to the development of the data model and usage of the referential data that supports analysis and decision making.
• Focus on the data validation of the monthly IRSP contribution cycle, payment process, and applicable retro adjustments.
• Contribute to the post go-live optimization of IntelliPen within the scope of the IRSP data and analysis.
• Ownership of year-end reporting activities provided to Finance, Accounting, and actuarial services.
• Support in process walkthrough, submission of audit samples, and answering to questions during internal and/or external audit activities.

Process management

• Perform First Time Right (FTR) analysis for the transactions and administrative work of IRSP processes.
• Oversee and monitor accuracy and timeliness of IRSP processes, in line with the Service Level Agreement.
• Proactively communicate with the stakeholders concerned (Finance, HRSS, or HQ Counterparts) for any changes pertaining to ways of working, policy, or system updates/downtime.

Accountabilities & functional responsibilities

Quality Control

• Uphold an audit-ready mindset to support any future internal/external audit activities.
• Assists in improving, developing & applying data quality monitoring processes & tools (dashboards etc.) and contributes where appropriate in DQ controls automation.
• Monitors data quality controls and consolidates, data clean-up and implements corrective actions.
• Performs four-eye/buddy check to the tasks performed by IRSP Officers.

Other tasks

• If necessary and upon request, provide ad hoc administrative support of a data and analytics officer within the scope of IRSP Administration services.
• Being proactive with continuous improvement propositions for the team’s management processes and / or more generally the HR Shared Services

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

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Scope & impact

• Remit: multiple countries, global

Relationships

• Internally, interacts with staff who enable the team in administering the plan ~ primarily with HRSS, FSS, Rewards, Finance/Treasury, HRIS, Service Desk and T&I
• Externally, interacts upon request and as needed with the IRSP Foundation, Procentia.

Certifications / Education required

• University degree or equivalent.
• Knowledge of BI, SQL, statistical packages, Tableau.
• Excellent command of English. Knowledge of French is an asset.
• Computer proficiency.

Professional experience required

• Typically 3–5 years’ overall professional experience.
• Proven experience in HR administration, ideally in the administration of benefits and retirement plans
• Knowledge of and experience in HR shared services, including workflows, processes, and key performance indicators
• Certification in HR an asset
• Must be amenable to work onsite in Makati, Philippines
• Must be amenable to work on a fixed-term employment (six months)

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

Location: Manila Shared Services Centre (MSC)

Job Family: Administration / Finance / Human Resources

Contract Type: Fixed term contract

Title: Data & Analytics Officer (801051)