Welcome Officer Fixed-term

International Committee of the Red Cross - ICRC; Manila; On-site; PHP 446,000 - 670,000; Full time

Job summary

The International Committee of the Red Cross (ICRC) invites applications for a Welcome Officer based in Makati City, Philippines. You will coordinate arrival services, travel arrangements and accommodations for staff and guests, ensuring smooth Welcome activities.

You will liaise with authorities on visas and permits, manage travel logistics, and maintain staff databases to support operations for the ICRC mission in the region.

Qualifications

• Bachelor’s or equivalent in administration, travel industry, tourism, or similar field.
• Very good command of written and spoken English.
• Computer proficiency and ability to run specific software.

Responsibilities

• Meet staff and guests on arrival and arrange suitable accommodation (hotel, apartment, house).
• Interact with authorities regarding certificates, visas, permits, registration, etc.
• Conduct regular checks to ensure accommodation is safe and suitable to live in; contact the appropriate department if issues arise.
• Organize staff travel by the most cost-effective means and coordinate drop-off/pick-up at airports or stations if required.
• Coordinate staff travel communications between ICRC offices, sub-delegations, delegations and headquarters.
• Keep databases up to date on staff, missions/travel, residences and contact details.
• Organize Welcome files, business cards, briefing programmes and tours for new arrivals.
• Organize the Welcome side of events/meetings, coordinating with concerned parties.

Skills

Humanitarian motivation

Work under pressure

English proficiency

Education

Bachelor’s or equivalent in administration/travel/tourism

Tools

Computer proficiency

Job description

Job Description:

What We Do

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.

In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.

We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.

Purpose

The Welcome Officer ensures that Welcome activities are organized smoothly, including coordination of pick-up/drop-off of ICRC staff and guests, travel arrangements, visas and permits, official registration and accommodation.

Accountabilities & Functional Responsibilities

• Ensures that staff and guests are met on arrival and brought to suitable accommodation (hotel, apartment, house).
• Interacts with relevant authorities (ministries, consulates, etc.) regarding certificates, visas, permits, registration, etc.
• Conducts regular random checks to make sure that accommodation is safe and suitable to live in; contacts the appropriate department(s) in case of problems.
• Organizes staff travel (plane, train, bus, etc.) by the most cost-effective means and, if required, coordinates drop-off at / pick-up from airports, stations, etc.
• Organizes communication flow between ICRC offices, sub-delegations, delegations and/or headquarters regarding staff travel.
• Keeps all appropriate databases up to date on staff members, missions/other travel, document validity, residences, and any other relevant information (schools, airlines, telephone numbers, etc.).
• Organizes Welcome files, business cards, briefing programmes and tours of the delegation for new arrivals.
• Organizes the Welcome side of events/meetings/seminars, coordinating with the parties concerned.

Desired Profile And Skills

• Strongly motivated by humanitarian work
• Able to work under pressure in a potentially dangerous environment
• Must be amenable to reporting onsite in Makati City
• Must be amenable to work on a fixed-term contract of 12 months

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

People Management Responsibilities

No

Relationships

• Internally, interacts with ICRC employees.
• Externally, interacts with the Ministry of Foreign Affairs/Ministry of the Interior, airport and immigration authorities, travel agencies/airlines/transport companies.

Certifications / Education Required

• Bachelor’s degree, an associate degree or equivalent higher-education degree in administration, travel industry, tourism, or similar field.
• Very good command of written and spoken English.
• Computer proficiency and ability to run specific software.

Professional Experience Required

• 4 years’ experience in a similar position.

Deadline of Application: 16 September 2026

Target Start Date: November 2026

Office Address: Makati City, Philippines

Only shortlisted candidates will be notified.

This vacancy is open for Philippine residents only.