Data Analyst: Insights, SQL, Looker & Power BI

IntouchCX; San Fernando; On-site; PHP 279,000 - 558,000; Full time

Job summary

IntouchCX is seeking a dedicated Data Analyst to analyze and report on operational data to enhance program performance visibility. This role involves ad-hoc analyses and delivering timely insights to support strategic decision-making.

Join a team that collaborates cross-functionally to drive data-driven decisions in a fast-paced environment, leveraging Looker, Power BI, and SQL to deliver actionable insights.

Qualifications

• Bachelor’s degree in Mathematics, Statistics, Computer Science, or related field.
• 2–3 years of analyst experience, preferably in a contact center.
• Proficient with Looker and Power BI for data visualization.
• Strong Excel skills and knowledge of SQL; SSIS desirable.
• Proficient in Google Sheets and BigQuery.

Responsibilities

• Collect and organize large data sets from multiple sources.
• Analyze data with statistical methods and software.
• Identify patterns to inform business decisions.
• Develop and maintain databases and data systems.
• Create reports and visualizations for stakeholders.
• Collaborate with cross-functional teams on data-driven decisions.
• Monitor data to identify improvements or optimization.
• Stay up-to-date with data analysis trends and tools.

Skills

Analytical skills

Communication skills

Attention to detail

Large data sets

Adaptability

Continuous learning

Education

Bachelor's degree in Mathematics, Statistics, Computer Science, or a related field

Tools

Looker

Power BI

Google Sheets

BigQuery

Excel

SQL

SSIS

Job description

IntouchCX is seeking a dedicated Data Analyst to analyze and report on operational data to enhance program performance visibility. This role involves ad-hoc analyses and delivering timely insights to support strategic decision-making.

Join a team that collaborates cross-functionally to drive data-driven decisions in a fast-paced environment, leveraging Looker, Power BI, and SQL to deliver actionable insights.