Cybersecurity Managed Services Operations Lead

Create Synergies Inc.; Philippines; On-site; PHP 2,400,000 - 4,800,000; Full time

Job summary

Create Synergies Inc. in Manila seeks a senior leader to drive performance and stability of Managed Services cybersecurity operations. You will lead in-region teams, coordinate with global stakeholders, and own KPI delivery to meet service quality and cost objectives.

We require extensive MSSP/cybersecurity operations experience, strong analytical skills, and a proven ability to manage cross-functional teams in a global model. A strategic, hands-on leader is essential.

Qualifications

• Strong experience in operational leadership within Managed Services, Cybersecurity Operations, or MSSP environments.
• Proven ability to manage high-performing delivery teams in a global operating model.
• Excellent stakeholder management across global and regional teams.
• Strong analytical thinking and performance management capabilities.
• Exceptional communication and coordination skills.

Responsibilities

• Lead the day-to-day operational performance of Managed Services teams in Manila, ensuring consistent execution of cyber defence services.
• Serve as the primary operational liaison between Manila teams and global Managed Services leadership.
• Own tracking, analysis, and reporting of operational KPIs across functions.
• Drive corrective actions and performance improvement initiatives to close gaps.
• Champion continuous improvement and optimize service delivery frameworks.
• Enforce quality assurance and delivery standards across Manila delivery functions.

Skills

Operational leadership

Managed Services

Cybersecurity Operations

MSSP environments

Stakeholder management

Analytical thinking

Communication

Team leadership

Job description

Create Synergies Inc. in Manila seeks a senior leader to drive performance and stability of Managed Services cybersecurity operations. You will lead in-region teams, coordinate with global stakeholders, and own KPI delivery to meet service quality and cost objectives.

We require extensive MSSP/cybersecurity operations experience, strong analytical skills, and a proven ability to manage cross-functional teams in a global model. A strategic, hands-on leader is essential.