Global MSSP Cybersecurity Operations Lead

PM Consulting; Philippines; On-site; PHP 1,500,000 - 3,500,000; Full time

Job summary

PM Consulting in Manila leads a senior operational leadership role focused on driving performance, stability, and continuous improvement of the Managed Services cybersecurity operations teams in Manila, delivering services to global clients.

The role interfaces with global leadership, owns KPIs related to service quality, customer satisfaction, efficiency and cost optimisation, and drives continuous improvement and adherence to global standards.

Qualifications

• Experience in operational leadership within Managed Services, Cybersecurity Operations, or MSSP environments.
• Strong capability in stakeholder management across global and regional teams.
• Excellent analytical thinking and performance management capabilities.

Responsibilities

• Lead day-to-day operational performance of Managed Services teams in Manila, ensuring delivery aligns with global standards.
• Own tracking, analysis, and reporting of operational KPIs across Managed Services functions.
• Drive continuous improvement initiatives to exceed performance benchmarks and client expectations.

Skills

Operational leadership

Cybersecurity operations

MSP/MSSP

Stakeholder management

Analytical thinking

Communication

Ownership mindset

Team leadership

Job description

PM Consulting in Manila leads a senior operational leadership role focused on driving performance, stability, and continuous improvement of the Managed Services cybersecurity operations teams in Manila, delivering services to global clients.

The role interfaces with global leadership, owns KPIs related to service quality, customer satisfaction, efficiency and cost optimisation, and drives continuous improvement and adherence to global standards.