Cyber Service Desk Advisor: IT Support & SLA Champion

NCC Group; Taguig; Hybrid; PHP 1,118,000 - 1,366,000; Full time

Benefits offered by this job

Transportation allowance

Rice allowances

Night differential

Overtime pay

Holiday pay

13th-month pay

Performance bonus

Day-1 HMO coverage

Outpatient reimbursement

Group life insurance

24/7 EAP counselling

Generous leave

Job summary

NCC Group in Manila seeks a Cyber Service Desk Advisor to own end-to-end incident handling, ticket management, and customer communications. You will work closely with global teams to ensure timely resolutions and SLA adherence in a dynamic security-focused environment.

The role emphasizes onboarding/offboarding, asset management, procurement coordination, and continuous improvement of IT services within the Cyber Services and Capabilities department.

Qualifications

• Customer-focused problem solver with strong communication and organizational skills.
• Ability to work across teams and Coordinate with internal/external stakeholders.
• Detail-oriented with accurate documentation and process adherence.

Responsibilities

• Log, categorize, and prioritize incoming requests and incidents and resolve first-line issues.
• Escalate complex problems to appropriate support teams and monitor SLA adherence.
• Manage user accounts, onboarding/offboarding, and asset records for IT operations.
• Coordinate procurement, licenses, and inventory to support service delivery.

Skills

Customer Focus

Communication Skills

Problem Solving

Planning & Organization

Collaboration

Attention to Detail

Job description

NCC Group in Manila seeks a Cyber Service Desk Advisor to own end-to-end incident handling, ticket management, and customer communications. You will work closely with global teams to ensure timely resolutions and SLA adherence in a dynamic security-focused environment.

The role emphasizes onboarding/offboarding, asset management, procurement coordination, and continuous improvement of IT services within the Cyber Services and Capabilities department.