Cyber Service Desk Advisor - Elevate IT Support

NCC Group; Manila; On-site; PHP 1,242,000 - 1,670,000; Full time

Benefits offered by this job

Transportation and rice allowances

Night differential, overtime pay and 


Holiday pay

13th‑month pay and performance‑based

Day‑1 HMO healthcare coverage

Outpatient medicine reimbursement

Group life insurance

Employee Assistance Program (EAP)

Generous vacation and sick leave

Special Time Off

Company share plan & Sharesave

Job summary

NCC Group is seeking a Cyber Service Desk Advisor in Manila to take ownership of customer support requests from logging to resolution across internal teams. You will ensure timely SLAs, communicate progress, and support knowledge management and continuous improvement initiatives.

Responsibilities include first‑line incident handling, ticket lifecycle management, provisioning, onboarding/offboarding coordination, and asset management, with collaboration across UK, Netherlands, Australia and

Qualifications

• Customer focus
• Communication skills
• Problem solving
• Planning and organization
• Collaboration
• Attention to detail

Responsibilities

• Service Desk & Customer Support: log, categorize, prioritize, resolve first-line incidents, escalate when needed, monitor SLAs, communicate status with customers, coordinate maintenance communications, liaison with vendors.
• Ticket and Process Management: monitor tickets, ensure accurate registrations, maintain knowledge base, analyze recurring issues for improvements.
• Internal Operational Support: manage user accounts, onboarding/offboarding, support internal teams, ensure security policy compliance.
• Administrative and Asset Management: create and process POs, manage software licenses, coordinate hardware procurement and maintenance, maintain asset records.
• Quality, Continuous Improvement: collect customer feedback, drive process improvements, collaborate across regions (UK, Netherlands, Australia, Manila), promote self-service.

Job description

NCC Group is seeking a Cyber Service Desk Advisor in Manila to take ownership of customer support requests from logging to resolution across internal teams. You will ensure timely SLAs, communicate progress, and support knowledge management and continuous improvement initiatives.

Responsibilities include first‑line incident handling, ticket lifecycle management, provisioning, onboarding/offboarding coordination, and asset management, with collaboration across UK, Netherlands, Australia and