CXC Tier 1 Cruise Specialist | Work from Office | Night Shift

Cloudstaff Philippines Inc.; Metro Manila; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Health insurance

Leave credits

Performance reviews

Office perks

Job summary

Cloudstaff Philippines Inc. is seeking a CXC Tier 1 Cruise Specialist to manage inbound sales for cruise and vacation products in a work-from-office setup in Angeles City, Philippines.

You will engage members, explain benefits, and strive to meet monthly sales targets. The role emphasizes hospitality-based consultative selling via inbound calls, requiring at least 6 months of inbound BPO sales experience, with a preference for cruise/travel familiarity and strong communication skills.

Qualifications

• At least 6 months inbound BPO sales experience.
• Call center and phone sales experience preferred.
• Cruise & travel experience preferred.
• Comfortable handling inbound member calls.
• Able to meet monthly sales goals.
• Customer-focused and communicative.

Responsibilities

• Sell cruise, tour and vacation products.
• Assist members in choosing vacations.
• Handle inbound calls and inquiries.
• Meet monthly sales targets.
• Maintain confidential member information.
• Collaborate with team to hit monthly goals.
• Demonstrate energy and enthusiasm on calls.

Skills

Inbound sales experience

Call center experience

Night shift adaptability

Communication skills

BPO experience

Job description

We're Hiring: CXC Tier 1 Cruise Specialist

Job Details

• Role: CXC Tier 1 Cruise Specialist
• Work Arrangement: Work from Office
• Location: Philippines - Ortigas
• Schedule: Night Shift

Job Description

Our sales representatives fulfil the travel and vacation dreams of our members every day, by helping them use their incredible member benefits like free hotel stays and airline tickets, and greatly discounted cruise packages

This is a work-from-office setup in Angeles City. Focused on inbound sales.

• Sell cruise, tour and vacation product offerings
• Become a tourism and travel expert to assist members in finding the vacations that are best for them
• Utilize consultative selling techniques
• Field inbound calls
• Meet monthly individual sales goals
• Assist members with understanding program benefits and consult them on product inquiries
• Manage member information confidentially and accurately to ensure transactions are processed correctly
• Collaborate with team members to meet monthly goals
• Display personality, Drive, Energy, Passion that comes through the phone

Qualifications and Requirements

• At least 6 months pure inbound BPO sales experience
• Call center and phone sales experience highly preferred
• Cruise & travel experience preferred
• Verifiable track record of success in a sales role
• Comfortable taking inbound member calls
• Communication skills to help explain the products and services to the members
• Ability to be successful in a performance, commission and bonus driven environment
• Passion to help members, co-workers and growth of the company

Non-negotiable Skills and Requirements

• Call center and phone sales experience highly preferred
• Cruise & travel experience preferred
• Strictly work onsite arrangement

Perks & Benefits (Work From Office/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.