CX3 Growth Intelligence Analyst - 100% Remote

Trident Corporation; Manila; Remote; PHP 1,192,000 - 1,612,000; Full time

Benefits offered by this job

Observe US Holidays

Paid Time Off

Remote work

Job summary

Trident Corporation is seeking a CX3 Analyst to lead customer experience analytics for a growth-stage client aiming to reach 25,000 net enrolled members and an NPS of +50. The role focuses on building NPS/CSAT pipelines, retention modeling, and real-time dashboards across six touchpoints including sales and onboarding.

You will own growth analytics, CRM dashboards, and AI-assisted reporting, translating complex data into executive-ready insights.

Qualifications

• 3–5 years in CX analytics, BI, or revenue operations.
• Proficiency in SQL and data visualization (Tableau/Power BI/Looker).
• Advanced Excel and Google Sheets.
• Familiarity with CRM ecosystems (ActiveCampaign/Salesforce).
• Strategic mindset to derive executive-level insights.
• Experience in insurance/health benefits sectors preferred.

Responsibilities

• Own NPS/CSAT data pipelines across six touchpoints.
• Develop early-warning retention model to prevent churn.
• Maintain real-time dashboards to track +50 NPS target.
• Oversee weekly growth channel performance and CRM dashboards.
• Analyze high-volume call data for behavioral patterns.
• Translate AI-assisted tagging into weekly leadership reports.

Skills

Analytical mindset

Executive storytelling

Time management

Tools

SQL

Tableau

Power BI

Looker

Excel

CRM (ActiveCampaign/Salesforce)

Job description

Trident Corporation is seeking a CX3 Analyst to lead customer experience analytics for a growth-stage client aiming to reach 25,000 net enrolled members and an NPS of +50. The role focuses on building NPS/CSAT pipelines, retention modeling, and real-time dashboards across six touchpoints including sales and onboarding.

You will own growth analytics, CRM dashboards, and AI-assisted reporting, translating complex data into executive-ready insights.