Remote CX3 Growth & Experience Analyst

Trident; Manila; On-site; PHP 1,250,689 - 1,498,078; Full time

Benefits offered by this job

12 Paid Time Off days

100% Remote Work

Flexible work hours

Job summary

Trident is seeking a high-caliber CX3 Analyst to join a growth-stage client, aiming for 25,000 net enrolled members by 2026. The Analyst will manage NPS/CSAT data pipelines, retention modeling, and real-time performance dashboards, directly impacting customer experience and sales growth.

Applicants should have 3–5 years in CX analytics, proficiency in SQL, Tableau, and effective communication skills. The position offers a 100% remote work arrangement with a monthly salary of $2000, 12 Paid Time Off days, and flexibility for US time zones.

Qualifications

• 3–5 years of experience in CX analytics, business intelligence, or revenue operations.
• Ability to extract signals from complex data sets and translate into narratives.
• Flexibility for US time zones, reliable home office setup.

Responsibilities

• Build and manage NPS/CSAT data pipelines.
• Develop retention models to identify at-risk accounts.
• Maintain real-time dashboards for performance tracking.

Skills

CX analytics

SQL

Data visualization

Excel

Google Sheets

Tools

Tableau

Power BI

Salesforce

Job description

Trident is seeking a high-caliber CX3 Analyst to join a growth-stage client, aiming for 25,000 net enrolled members by 2026. The Analyst will manage NPS/CSAT data pipelines, retention modeling, and real-time performance dashboards, directly impacting customer experience and sales growth.

Applicants should have 3–5 years in CX analytics, proficiency in SQL, Tableau, and effective communication skills. The position offers a 100% remote work arrangement with a monthly salary of $2000, 12 Paid Time Off days, and flexibility for US time zones.