Ads CX Tech Solutions Manager — Leadership & AI

GOC Philippines, Inc.; Valenzuela; On-site; PHP 7,571,000 - 11,356,000; Full time

Benefits offered by this job

Health care coverage (medical, dental,

Life, accident and disabilityInsurance

Birth-parent leave and family support

Free onsite meals and snacks

Job summary

Google Operations Center (GOC) is seeking a Tech Solutions Manager in Ads CX to lead a people management team and elevate customer experience across Google's ad products and analytics offerings. You will guide non-linear problem-solving, partner with CoE, Eng, Product teams, and drive strategic CX initiatives in an evolving AI-enabled landscape.

You will oversee operations, drive business reviews, and build scalable frameworks while ensuring adherence to processes and ongoing upskilling for a

Qualifications

• Bachelor's degree in a technical field.
• Total 10–12 years of operations experience.
• 5+ years of people management experience.
• Strong knowledge of Google Adwords, Tag Manager and Analytics.
• Excellent written and verbal communication.
• Strategic thinking with agile capabilities.

Responsibilities

• Lead a team of 40+ including People managers.
• Drive cross-PA operations and collaborate with CoE, Eng, Product teams to build scalable frameworks.
• Act as the first point of escalation for the most sensitive and complex technical challenges, ensuring timely resolution with cross-functional teams.
• Establish operational rigor for weekly/monthly/quarterly business reviews with stakeholders.
• Provide direct feedback on AI model outputs and tools to improve the CX ecosystem.
• Support the team to meet business goals and upskill requirements.
• Ensure 100% process adherence and timely upskilling of team members.
• Develop and implement process solutions to improve efficiency and mitigate risks.
• Analyze operating data to identify opportunities and drive improvements.
• Drive client-facing engagements and partner with teams for forecasting and reporting.

Skills

People management

Operations leadership

Google product knowledge

Tag implementation

Communication skills

Strategic thinking

Agile methodology

Education

Bachelor's degree in technical field

Tools

AdWords

Google Tag Manager

Google Analytics

Job description

Google Operations Center (GOC) is seeking a Tech Solutions Manager in Ads CX to lead a people management team and elevate customer experience across Google's ad products and analytics offerings. You will guide non-linear problem-solving, partner with CoE, Eng, Product teams, and drive strategic CX initiatives in an evolving AI-enabled landscape.

You will oversee operations, drive business reviews, and build scalable frameworks while ensuring adherence to processes and ongoing upskilling for a