CX Solutions Specialist — Hybrid Zendesk Leader

Beepo; Angeles; Hybrid; PHP 614,000 - 949,000; Full time

Benefits offered by this job

Competitive Total Rewards

Employee Referral Program

Work Life Balance

Job summary

Beepo in Angeles City, Pampanga is seeking a CX Solutions Specialist to lead contact centre initiatives and optimize Zendesk configurations for clients in Australia and New Zealand. The role blends people, process, and technology with a focus on tangible CX outcomes.

The ideal candidate has 3+ years in contact centre leadership, strong communication, and hands-on Zendesk experience. Hybrid setup with day shifts is offered in Clark, Pampanga.

Qualifications

• Minimum 3+ years in contact centre leadership, consulting, or a core role in support of contact centre operations (required).
• You must display a working understanding of all facets of the contact centre, primarily customer-facing and roles/functions in support of a frontline team.
• Experience with Zendesk as an admin, power user, or operational lead (required).

Responsibilities

• Bring your contact centre experience to partner with clients and understand their strategy, define business goals and how to leverage Zendesk to enable them.
• Facilitate product training, workshops, demonstrations and presentations for stakeholders.
• Support implementations and workflow configuration, ensuring projects meet tactical and strategic goals.
• Advise on best practices for scaling support operations and customer experience.
• Bring clarity to situations where objectives are intangible or high-level.

Skills

Contact centre leadership

Zendesk admin

Stakeholder management

Communication skills

Analytical thinking

Tools

Zendesk platform

CRM systems

Job description

Beepo in Angeles City, Pampanga is seeking a CX Solutions Specialist to lead contact centre initiatives and optimize Zendesk configurations for clients in Australia and New Zealand. The role blends people, process, and technology with a focus on tangible CX outcomes.

The ideal candidate has 3+ years in contact centre leadership, strong communication, and hands-on Zendesk experience. Hybrid setup with day shifts is offered in Clark, Pampanga.