CX Operations Specialist — Remote (AUS Hours)

MicroSourcing International; Manila; Remote; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Team events

Job summary

MicroSourcing offers a Customer Experience (CX) Operations Specialist role designed for a remote work setup from the Philippines. You will configure CX platforms (Zendesk, ChurnZero), manage data integrations, and develop AI-assisted workflows to streamline reporting and operations.

The role emphasizes data quality, cross‑team collaboration, and driving customer success metrics. You will produce insightful CX reports, build dashboards, and discuss findings with stakeholders while supporting

Qualifications

• Experience in CX Operations or Customer Success Operations within a SaaS environment.
• Hands-on configuration experience with ticketing or customer support platforms such as Zendesk, Intercom, or similar tools.
• Experience with CRM platforms such as HubSpot, Salesforce, or equivalent systems.
• Strong reporting and data analysis skills including dashboard development and data cleaning.

Responsibilities

• Manage and configure CX platforms (Zendesk, ChurnZero) including workflows, routing, triggers, dashboards, playbooks, and automation rules.
• Administer GuideCX for Implementations and maintain data integrations across CX tech stack.
• Develop and maintain AI-assisted workflows to streamline reporting and platform administration.
• Produce recurring/ad hoc CX reports and dashboards; analyze large datasets for actionable insights.
• Monitor data quality and address discrepancies and data hygiene issues.
• Document customer journeys, processes, and configurations for continuous improvement.
• Evaluate AI capabilities across CX platforms and recommend efficiency improvements.
• Provide operational support and coordinate with internal teams or vendors as needed.

Skills

CX Operations

Zendesk

ChurnZero

GuideCX

CRM platforms

Power BI

AI tooling

Data analysis

Communication

Tools

Zendesk

Intercom

HubSpot

Salesforce

ChurnZero

GuideCX

Power BI

Job description

MicroSourcing offers a Customer Experience (CX) Operations Specialist role designed for a remote work setup from the Philippines. You will configure CX platforms (Zendesk, ChurnZero), manage data integrations, and develop AI-assisted workflows to streamline reporting and operations.

The role emphasizes data quality, cross‑team collaboration, and driving customer success metrics. You will produce insightful CX reports, build dashboards, and discuss findings with stakeholders while supporting