CX Insights Engineer: Power BI & Dataflows

Sutherland Company; Manila; Híbrido; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

Sutherland is seeking a CX Data Analyst & Power BI Engineer in Manila, Philippines. You will manage and monitor our reporting suite, update dashboards, and build new dataflows or visualizations as business needs shift.

This role blends data engineering with BI analysis to power CX strategy. You will own the daily analytics, translate complex datasets into clear insights for leadership, and collaborate with the Insights Hub Manager to optimize the Power BI environment.

Formación

• 3+ years of experience in a Data Analyst, BI Developer, or Data Engineering role.
• Power BI Proficiency with Power BI Desktop and Service; strong DAX and Power Query (M).
• Analytical mindset; ability to summarize data for non-technical stakeholders.
• Excellent communication to explain the story behind the numbers to internal stakeholders.

Responsabilidades

• Trend Analysis & Reporting: manage daily/weekly CX reports and identify trends.
• Dashboard Maintenance & Evolution: own Power BI reports; update logic and visuals as needed.
• Ad-Hoc Development: design/build new Power BI dashboards and Dataflows when required.
• Data Integrity & Summarization: ensure data refreshes are accurate and concise visuals for leadership.

Conocimientos

Power BI

DAX

Power Query

Data analysis

Dashboard maintenance

Herramientas

Snowflake

Descripción del empleo

Sutherland is seeking a CX Data Analyst & Power BI Engineer in Manila, Philippines. You will manage and monitor our reporting suite, update dashboards, and build new dataflows or visualizations as business needs shift.

This role blends data engineering with BI analysis to power CX strategy. You will own the daily analytics, translate complex datasets into clear insights for leadership, and collaborate with the Insights Hub Manager to optimize the Power BI environment.