CX Analytics & NPS Optimization Specialist

Visa Philippines Business Processing Center, Corp.; Pasay; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Visa Philippines Business Processing Center, Corp. is seeking a Business Analyst for Client Experience to support NPS survey initiatives and data-driven problem solving. The role emphasizes ETL, data analytics, and BI storytelling for executive audiences.

You will collaborate with Client Services leadership, Go-to-Market Services, and Technology teams to improve survey management and responses, with in-office days required as per Hiring Manager.

Qualifications

• Experience in ETL, data integration, and transformation for analytics.
• Strong data visualization skills with BI tools like Power BI or Tableau.
• Excellent verbal and written communication for executives.
• 2+ years of work experience with relevant degrees.

Responsibilities

• Partner with Client Services and Technology to support NPS initiatives.
• Use data analytics to provide actionable insights for NPS survey management.
• Demonstrate project management skills to drive process improvements.
• Develop executive communications about survey state.

Skills

ETL processes

Data integration

Data transformation

Verbal and written communication

Time management

Education

Bachelor's Degree

Advanced Degree (MBA, etc.)

Tools

Power BI

Tableau

Python

SQL

Job description

Visa Philippines Business Processing Center, Corp. is seeking a Business Analyst for Client Experience to support NPS survey initiatives and data-driven problem solving. The role emphasizes ETL, data analytics, and BI storytelling for executive audiences.

You will collaborate with Client Services leadership, Go-to-Market Services, and Technology teams to improve survey management and responses, with in-office days required as per Hiring Manager.