CX Analytics & CI Director — Six Sigma Black Belt Lead

Afni, Inc.; Quezon City; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Afni, Inc. in Quezon City is seeking an Analytics and CI Director to lead the CX analytics team and enterprise-wide continuous improvement initiatives.

You will build studies, drive advanced insights beyond standard reporting, and oversee data-driven decision making across the organization. The role requires strong statistical modeling, Lean Six Sigma Black Belt, and proficiency with Minitab, Python or R/RStudio to deliver predictive insights and robust process improvements for multiple lines of

Qualifications

• Lean Six Sigma Black Belt certification is required.
• Advanced statistical and prediction modeling capabilities.
• Knowledge of basic project management tools.
• Experience with advanced statistical tools; Minitab, Python or R/RStudio.

Responsibilities

• Manage CX analytics team to build studies and advanced insights outside the BAU CX standard reporting.
• Manage CX analytics team to build studies and advanced insights outside the BAU CX standard reporting.
• Manage CI for the entire organization.

Skills

Lean Six Sigma Black Belt

Advanced statistics

Project management basics

Tools

Minitab

Python

R/RStudio

Job description

Afni, Inc. in Quezon City is seeking an Analytics and CI Director to lead the CX analytics team and enterprise-wide continuous improvement initiatives.

You will build studies, drive advanced insights beyond standard reporting, and oversee data-driven decision making across the organization. The role requires strong statistical modeling, Lean Six Sigma Black Belt, and proficiency with Minitab, Python or R/RStudio to deliver predictive insights and robust process improvements for multiple lines of