Customs Service Specialist — Customer Support & Docs

Topserve Service Solutions, Inc.; Parañaque; On-site; PHP 201,000 - 335,000; Full time

Job summary

A logistics service provider is seeking a Customs Service Representative to manage customer inquiries and ensure compliance with documentation processing. The ideal candidate will have a degree in Customs Administration, be skilled in computer applications including Excel and Word, and have experience in logistics, although fresh graduates are encouraged to apply. This role involves effective communication with customers to resolve issues and compile reports as needed.

Qualifications

• Experience in the logistics field is preferred.
• Fresh graduates are welcome to apply.

Responsibilities

• Respond promptly to customer inquiries and concerns via phone, emails, or chat.
• Resolve customer issues and complaints effectively and efficiently.
• Ensure all documentation processing is performed according to client requirements.
• Compile and submit accurate, regular, and timely reports as requested.
• Process new rate requests during the booking process.

Skills

Computer skills

Knowledge in Excel

Knowledge in Word

Knowledge in PDF files

Education

Graduate of Customs Administration

Job description

A logistics service provider is seeking a Customs Service Representative to manage customer inquiries and ensure compliance with documentation processing. The ideal candidate will have a degree in Customs Administration, be skilled in computer applications including Excel and Word, and have experience in logistics, although fresh graduates are encouraged to apply. This role involves effective communication with customers to resolve issues and compile reports as needed.