Clearance Support Agent

DHL Express; Metro Manila; On-site; PHP 335,000 - 603,000; Full time

Job summary

DHL Express in the Philippines is seeking a dedicated Clearance Coordinator to join the team. You will act as the voice of the clearance department, liaising with customers, DHL entities and government authorities to ensure smooth shipments.

You will collect documents, communicate requirements, resolve discrepancies, notify on duties and taxes, coordinate with brokers, monitor bonded inventory and help the operations meet key KPIs while upholding DHL's commitment to diversity and service

Qualifications

• Proficient in MS Office (Word, Excel, PowerPoint)
• Strong English communication (oral and written)
• Strong analytical and problem-solving skills
• Effective planning, organizing, and time management
• Ability to make sound decisions under pressure
• Results-driven with focus on achieving targets
• Works well in a team environment and supports team goals
• High level of accountability and professionalism
• Clear, concise, and adaptable communication skills

Responsibilities

• Act as the main point of contact ("voice") of the clearance department to customers, DHL entities, and government authorities
• Coordinate shipment clearance by communicating requirements and resolving discrepancies
• Collect and validate required documents from customers and stakeholders to ensure successful clearance
• Contact customers (origin/destination) for missing or incomplete shipment information
• Provide duty and tax notifications and secure customer approval for payments beyond limits
• Coordinate with brokers and authorities to process shipments efficiently
• Monitor and manage "Shipment in Bond" inventory and ensure timely action
• Maintain and update customer instructions and database records accurately
• Achieve key KPIs such as: clearance turnaround time, customer satisfaction, cost and operational efficiency targets
• Demonstrate ability to influence stakeholders and support operations despite no direct reporting line
• Perform additional tasks assigned by supervisors as needed

Skills

MS Office

Strong English

Analytical thinking

Time management

Decision making under pressure

Results-driven

Team player

Accountability

Clear communication

Job description

Job Description:

Join the World's Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don't just talk the talk - we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that's what makes our team truly extraordinary.

No Labels, Just Talent! We celebrate differences, whether it's race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We're all about breaking down barriers and building bridges - because diversity fuels innovation and drives success!

Your Task:

• Act as the main point of contact (\"voice\") of the clearance department to customers, DHL entities, and government authorities


• Coordinate shipment clearance by communicating requirements and resolving discrepancies


• Collect and validate required documents from customers and stakeholders to ensure successful clearance


• Contact customers (origin/destination) for missing or incomplete shipment information


• Provide duty and tax notifications and secure customer approval for payments beyond limits


• Coordinate with brokers and authorities to process shipments efficiently


• Monitor and manage \"Shipment in Bond\" inventory and ensure timely action


• Maintain and update customer instructions and database records accurately


• Achieve key KPIs such as:


• Clearance turnaround time (e.g., % over 72 hours)


• Customer satisfaction (complaints/claims reduction)


• Cost and operational efficiency targets


• Demonstrate ability to influence stakeholders and support operations despite no direct reporting line


• Perform additional tasks assigned by supervisors as needed

What you bring?

• Proficient in MS Office (Word, Excel, PowerPoint)


• Strong English communication skills (spoken and written)


• Strong analytical and problem-solving skills


• Effective planning, organizing, and time management


• Ability to make sound decisions under pressure


• Results-driven with focus on achieving targets


• Works well in a team environment and supports team goals


• High level of accountability and professionalism


• Clear, concise, and adaptable communication skills


• Able to stay calm and perform under pressure

Requirements: