Customer/Technical Support Representative

DXC Technology; Pateros; On-site; PHP 223,000 - 357,000; Full time

Job summary

DXC Technology is hiring for an IT/QA entry-level role in Taguig City, NCR. The position is full-time with multiple openings aimed at fresh graduates or individuals entering the IT/QA field.

You will handle customer inquiries, troubleshoot hardware and software issues, and respond to questions about features and repairs under warranty or entitlement guidelines. The role includes proactive problem avoidance and process improvement participation.

Qualifications

• Bachelor's degree in CS/IT/Engineering required.
• Fresh Grad / Entry Level in IT/Computer - QA or equivalent.

Responsibilities

• Respond to customer issues using standard protocols with moderate judgment.
• Resolve moderate technical issues related to hardware and software from customer contacts.
• Answer questions on features, specifications, and repairs based on entitlements (e.g., warranty).
• Assist customers proactively to avoid issues; participate in process/quality improvement projects.
• Work is reviewed periodically by a Supervisor or Team Lead.

Education

Bachelor's degree in Computer Science/IT/Engineering

Job description

Requirements

• Candidate must possess at least a Bachelor's/College Degree on Computer Science/Information Technology, Engineering (Computer), Engineering (Electronic and Communication).
• Fresh Grad / Entry Level specializing in IT/Computer - QA or equivalent.

Responsibilities

• Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
• Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
• Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
• Work is reviewed periodically by Supervisor or Team Lead.

Additional Info

• Location: Taguig City, NCR.
• Full Time position(s) are available.
• Number of vacancies: 200.

About Us

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

“At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.”#DXCSMARTFirst