Operations Associate

SolX Technologies, Inc; Makati; On-site; PHP 360,000 - 480,000; Full time

Job summary

SolX Technologies, Inc. is seeking an Operational Support professional to assist in end-to-end energy procurement and switching, maintain calendars and trackers, and ensure accurate client records.

The role supports Account Managers, prepares operational reports, and helps with contract renewals while aligning with SOPs and regulatory requirements. Ideal candidates have 0–2 years in operations or administrative roles, strong organization, attention to detail, and solid communication skills.

Qualifications

• 0–2 years of work experience in operations, account support, energy industry, or administrative roles (fresh graduates are encouraged to apply).
• Strong organizational and time management skills with the ability to manage multiple tasks and deadlines.
• High attention to detail and accuracy in documentation, data entry, and reporting.
• Good written and verbal communication skills.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and comfortable using internal systems or tracking tools.
• Strong coordination and follow-up skills with internal teams.
• Problem-solving mindset with the ability to elevate issues appropriately.
• Willingness to learn energy procurement processes, regulatory compliance requirements, and account switching procedures.

Responsibilities

• Assist in end-to-end energy procurement and switching processes, including documentation preparation, tracking, and follow-ups.
• Maintain and update switching calendars, trackers, and internal monitoring tools to ensure timelines are met.
• Ensure accuracy and completeness of client records, contracts, and supporting documents.
• Escalate operational issues, delays, or client concerns to the immediate supervisor.
• Support Account Managers in handling assigned accounts and routine client requests.
• Prepare operational reports, status updates, and operational summaries for internal use and client reference.
• Assist in contract renewals by tracking expiration dates, switching milestones, and post-switching documentation.
• Follow SOPs and comply with regulatory guidelines from utilities, RES, and regulatory bodies.
• Assist in monitoring contract terms by maintaining trackers, expiration dates, and compliance requirements.
• Properly file and organize physical and digital documents.
• Use internal systems and tools for data entry, tracking, and reporting.
• Support process improvement initiatives by identifying recurring issues or inefficiencies.

Skills

Organization

Time management

Attention to detail

Communication

Coordination

Problem solving

Willingness to learn

Tools

Microsoft Office

Job description

Operational Support

• Assist in the end-to-end energy procurement and switching processes, including documentation preparation, tracking, and follow-ups.
• Maintain and update switching calendars, trackers, and internal monitoring tools to ensure timelines are met.
• Ensure accuracy and completeness of client records, contracts, and supporting documents.
• Escalate operational issues, delays, or client concerns to the immediate supervisor.

Account & Client Coordination

• Support Account Managers in handling assigned accounts and routine client requests.
• Prepare operational reports, status updates, and operational summaries for internal use and client reference.
• Assist in contract renewals by tracking expiration dates, switching milestones, and post-switching documentation.

Compliance & Documentation

• Follow standard operating procedures (SOPs) and ensure compliance with regulatory guidelines from utilities, RES, and regulatory bodies.
• Assist in monitoring contract terms by maintaining trackers, expiration dates, and compliance requirements.
• Properly file and organize physical and digital documents.

Process & Systems Support

• Use internal systems and tools for data entry, tracking, and reporting.
• Support process improvement initiatives by identifying recurring issues or inefficiencies.

Qualifications

• At least 0–2 years of work experience in operations, account support, energy industry, or administrative roles (fresh graduates are encouraged to apply).
• Strong organizational and time management skills with the ability to manage multiple tasks and deadlines.
• High attention to detail and accuracy in documentation, data entry, and reporting.
• Good written and verbal communication skills.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and comfortable using internal systems or tracking tools.
• Strong coordination and follow-up skills with internal teams
• Problem-solving mindset with the ability to elevate issues appropriately.
• Willingness to learn energy procurement processes, regulatory compliance requirements, and account switching procedures.