Customer Support Specialist - Problem Solver with Tech

Amazon; Metro Manila; On-site; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Insurance (HMO, Life and Personal)

Annual and Sick Leaves

Medical Spending Account

Employee Assistance Program

Social benefits (SSS, PhilHealth, Pag-

Job summary

Amazon is hiring a Customer Service Associate for on-site work at Three E-com Center, MOA Complex, Pasay City. The CSA will handle inquiries via phone, chat, and email for North America and UK markets, with shifting schedules and a minimum 40-hour workweek.

Candidates should have at least 18 years old, 1 year CS experience, strong English, and computer proficiency. The role offers health and government benefits as part of the package.

Qualifications

• Minimum age 18 years.
• Completed at least two years in college or Senior High; or high school graduate with CS experience.
• Right to work in the Philippines without restrictions.
• Strong English communication skills (written and spoken).
• Proficient computer skills.
• Willingness to work rotating shifts including nights and weekends.

Responsibilities

• Answer customer requests via phone, chat, and email.
• Resolve order, product, payment, and website guidance issues.
• Navigate tools to research and provide solutions to customers.

Skills

Hard-working

Friendly

Detail-oriented

Multi-tasking

Education

Two years college or Senior High Graduate

High school graduate with 1 year CS experience

Less than two years college with 1 year CS experience

Job description

Amazon is hiring a Customer Service Associate for on-site work at Three E-com Center, MOA Complex, Pasay City. The CSA will handle inquiries via phone, chat, and email for North America and UK markets, with shifting schedules and a minimum 40-hour workweek.

Candidates should have at least 18 years old, 1 year CS experience, strong English, and computer proficiency. The role offers health and government benefits as part of the package.