Manila Q1 2026 - CS Associate HirePro Pooling (Fixed-Term)

Amazon; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Government mandated benefits

Job summary

Amazon is hiring a Customer Service Associate (Seasonal) at Three E-com Center, MOA Complex, Pasay City, to support North America and UK customers via phone, chat, and email. You'll resolve inquiries, prevent issues, and deliver friendly, knowledgeable service in a fast-paced environment.

This fixed-term full-time role requires working rotating shifts, including graveyards, with a minimum 40 hours per week.

Qualifications

• Minimum age: 18 years old.
• Completed at least two years in college or Senior High Graduate; or High school graduate with at least one year customer service experience.
• Have the right to work in the Philippines without restrictions.
• Strong communication skills in English (both written and oral).
• The availability to work in varying shifts from Monday to Sunday, with 9-hour shifts including a 1-hour lunch break.
• Willingness to work in rotating shifts (early, late, overnight, holidays, weekends, and overtime).
• Schedule will not be fixed; shifting, rotating and graveyard schedules dominate.

Responsibilities

• Answer calls, chats, and emails from North America and UK customers.
• Resolve inquiries related to orders, products, payments, and site guidance.
• Use tools to research and provide accurate solutions and communicate effectively with customers.

Skills

Communication in English

Customer service

Problem solving

Multi-tasking

Education

Two years in college / SHS

High school graduate with 1 year CS experience

Job description

Role: Customer Service Associate (CSA) - Seasonal

Job Type: Fixed-term (Seasonal), Full-time

Location: Three E-com Center, MOA Complex, Pasay City

Our mission at Amazon is to be the Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?

As an Amazon Customer Service Associate, you have very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our North America and United Kingdom (UK) markets/customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions and communicate effectively with customers.

What are your hours?

This role requires working variable hours to match when customers need us most. You will work on shifting schedules and your work week is minimum 40 hours, and all throughout your shift, you are expected to receive calls and assist our customers. In order to match our customer demand, we scheduled based on a variety of different shift patterns from Sunday to Monday. Note that schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holidays, weekends, and will be asked to render overtime based on business needs. In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off. You will learn more about your exact schedule closer to your start date.

What strengths will you bring?

• Hard-working, articulate, and detail-oriented.
• Friendly and customer-focused in every situation.
• Ability to learn quickly and embrace change.
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

• Government mandated benefits.

What should you prepare for your application?

• Government-issued IDs
• Proof of statutory numbers: SSS, Tax Identification Number (TIN), Pagibig, and Philhealth
• NBI Clearance - the certificate’s "date printed" or "validity" should not be older than 90 days

Basic Qualifications

What qualifications do we need from you?

• Minimum age: 18 years old
• Completed at least two years in college or Senior High Graduate; or
• High school graduate (old curriculum) with at least one (1) year customer service experience; or,
• Less than two years in college with at least one (1) year customer service experience.
• Have the right to work in the Philippines without restrictions.
• Strong communication skills in English (both written and oral fluency).
• The availability to work in varying shifts from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls and assist our customers.
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, holidays, weekend, and overtime as required). In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off.
• Understand and accept schedule changes based on business needs.
• Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules.
• The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

Protecting your privacy and the security of your data is a longstanding priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Company - AOSP - Manila

Job ID: ASF260122434