Customer Support Specialist, Islamic FinTech & Blockchain

Railway Corp; Mexico; On-site; PHP 279,000 - 424,000; Full time

Job summary

blithequark is seeking a Customer Support Specialist to manage customer inquiries and complaints across phone, email, live chat, and social channels. You will provide courteous, effective support to ensure high satisfaction and loyalty.

Responsibilities include product knowledge, problem-solving, and clear communication while supporting a fast-paced ecosystem that blends Islamic finance with cutting-edge blockchain technology.

Responsibilities

• Provide courteous, effective support to customers via phone, email, live chat, or social media.
• Diagnose and resolve customer complaints and technical issues, ensuring high satisfaction.
• Maintain a deep understanding of our products/services and provide accurate, detailed information to customers.
• Manage support tickets from creation to resolution, documenting and prioritizing inquiries.
• Identify problems and provide or direct customers to appropriate solutions.
• Collect and relay customer feedback to improve solutions.

Job description

blithequark is seeking a Customer Support Specialist to manage customer inquiries and complaints across phone, email, live chat, and social channels. You will provide courteous, effective support to ensure high satisfaction and loyalty.

Responsibilities include product knowledge, problem-solving, and clear communication while supporting a fast-paced ecosystem that blends Islamic finance with cutting-edge blockchain technology.